Kaseya VSAProduct Overview
Kaseya VSA product overview
Kaseya VSA is a remote monitoring and management (RMM), endpoint management, and network monitoring solution that empowers businesses with all the functionality required for success. It provides organizations with a complete solution stack to maximize technician efficiency.
VSA, combined with Kaseya’s service desk and IT documentation solutions, enables companies to manage all essential IT functions from a single pane of glass. The platform eliminates the time wasted switching between applications by having seamless workflow integrations between products.
Kaseya VSA delivers a streamlined user experience that gives the visibility and functionality necessary to manage the entire IT efficiently. All information is readily available, leading to greater operational competence and a higher endpoint-to-technician ratio.
Pros of Kaseya VSA
- The software’s network topology map lets users discover and monitor assets and view endpoint connectivity.
- Administrators can automate IT processes like software patch management and auto-remediate incidents.
Cons of Kaseya VSA
- Some users commented that the interface is cumbersome.
- Others experience issues with the software’s ticketing system.
Breakdown of core features
Kaseya VSA offers two remote management functions—Live Connect and Remote Control. Live Connect allows technicians to work behind the scenes to resolve an issue without disrupting the end-user. Remote Control provides direct console access to the endpoint in either a shared session with the user or in a private session. Its 1-click access lets techs reach the endpoint with Remote Control without having to know or manage passwords for the target machine.
Patch and software management
IT admins can centrally manage software for Windows and macOS platforms and remediate vulnerabilities with fully-automated patch management with Kaseya VSA. Users can also review and override patches and see patch history. This scalable, secure, and highly configurable policy-driven approach is location-independent and bandwidth-friendly. It helps ensure all machines comply with patching policies. Kaseya offers support for Windows, macOS, browsers, and third-party applications.
Backup and recovery
Kaseya VSA starts with a fully encrypted agent that calls home on a single outbound port, reducing vulnerability exposure. It fully integrates with antivirus/antimalware tools from leading vendors, including Bitdefender, Webroot, and Kaspersky. Furthermore, the software works with backup and disaster recovery solution Kaseya Unified Backup to ensure recoverability.
Users can automate complete endpoint protection utilizing FireEye Operations Centre, Managed SOC, and Advanced Web Application Firewall capabilities. Admins can proactively resolve IT incidents and automate typical IT processes, such as software deployment, patch management, antivirus and antimalware (AV/AM) deployment, and routine maintenance. Moreover, organizations can standardize IT processes with policy-based automation. IT teams can also set schedules for inventory scanning or patching and define management processes for specific machine groups.
(Last updated on 03/08/2022 by Liz Laurente-Ticong)