Product Quick Facts
PureCloud, by Interactive Intelligence, provides your business with a solid foundation upon which to build innovative and reliable communications. Built with a microservice architecture, the PureCloud platform eschews the monolithic nature of competing cloud contact center solutions; if one segment were to fail, the remaining services and functionality will remain up, making service outages far less painful.
A leader in cloud services for customer engagement, communications, and collaboration, Interactive Intelligence software is designed to help global businesses improve service and increase productivity, while reducing costs. With 150+ patent applications pending, Interactive Intelligence is on the leading edge of UC&C innovation, and their platform is trusted by thousands of call centers.
The PureCloud platform is composed of three main components:
- PureCloud Engage is an omnichannel customer engagement cloud service designed to help contact centers accelerate business impact, deliver consistent outcomes and innovate the customer and agent experience. Benefits include unparalleled reliability, scalability, security and simplicity, along with a comprehensive set of services running on a single platform that finally breaks down the silo between business users and contact center agents – and even enterprises and their partners and customers. It also means rapid and continuous access to the latest, most sophisticated features. Features include omnichannel routing, speech-enabled interactive voice response (IVR), outbound and predictive dialing, reporting, CRM integrations, graphical scripting, and more.
- PureCloud Collaborate is a collaboration cloud service designed to increase employee productivity. Features include searchable employee profile information, instant messaging, multi-user chat rooms, multi-party video conferencing, desktop sharing and integrated content management.
- PureCloud Communicate is a communications and collaboration cloud service designed to fully support today’s modern, connected workforce. Benefits include unparalleled reliability, scalability, security and simplicity, along with a comprehensive set of business communications features. These include real-time enterprise collaboration tools, integrated content management, sophisticated IP PBX capabilities, support for multiple voice and video endpoints, and remote survivability.
Suitable for organizations of any size or type, the scalable PureCloud platform can satisfy the most diverse or stringent of enterprise communications requirements, including for the largest of multi-national firms. The easy cloud delivery coupled with simple month-to-month pricing makes it an attractive choice for any business looking for a cloud call center solution. They do offer an on-premise solution as well, for those clients who prefer to host their own instance of the system.
Have questions about Interactive Intelligence’s PureCloud platform? Want to find out more about call center or collaboration software? Call, click, or email to speak with an unbiased Technology Advisor for a no-cost, no-obligation consultation on your unique requirements.
(Last updated on 08/03/2016 by Jonathan Ward)