Product Quick Facts
InStream, a cloud-based customer relationship management solution, positions itself as “the” relationship management alternative for customer-focused organizations.
InStream supports businesses of all sizes — from SMB to multinational enterprises — in their consumer information collection, communications management, and relationship-building efforts. Unlike sales or pipeline-focused systems that forgo true relationship-building and management, InStream strikes a delicate balance. Focused equally on the deal and all other forms of business communication, InStream gives your team the power to monitor and react to customers’ problems or praise.
One of InStream’s more innovative capabilities is the automatic “streaming” of users’ actions into the CRM record. Monitoring all communication channels and user actions, InStream helps suggest the next step and message, helping to reduce time involved with each interaction.
We recommend InStream to any business looking for a truly customer-focused CRM solution, but especially those firms wanting to monitor all communications channels within a single, customer-centric interface.
Have questions about InStream? Want to find out more about CRM software in general? Call, click, or email to speak with an unbiased Technology Advisor for a no-cost, no-obligation consultation on your unique requirements.
(Last updated on 08/05/2016 by Mary Houston Coker)