Product Quick Facts
Inkling is a cloud-based field service management software that utilizes mobile capabilities to connect retail workers with essential commerce information. Inkling works as a mobile-first platform for desk-less workers, connecting workforces across the cloud for an upgraded experience in both labor productivity and customer loyalty.
With Inkling, district and store teams can respond to in-store challenges and opportunities by using their understanding of corporate priorities and awareness of the local environment. As a result, employees spend time on the most impactful activities. Features include group messaging, task coordination, real-time notices, and actionable reports.
Inkling provides instant communication via group-based and role-based messaging on a secure, enterprise-grade platform. Visibility into project status and shared task lists allow managers to coordinate work and provide help when needed. Notices from headquarters to the field can be displayed based on role, region, or other grouping to ensure targeted communications, even to employees without corporate email addresses. Push notifications alert users of new information, while scheduling ensures that information is only presented during the time window where it’s relevant. Embedded analytics provide real-time field execution data around operational consistency across locations, individual store performance, task completion, and employee usage and engagement.
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(Last updated on 04/28/2017)