Product Quick Facts
About Infor Service Management
Infor Service Management (ISM) operates as a standalone, best-of-breed Service Management solution processing the entire lifecycle from call to cash, including accounting.
The primary ISM benefits are the speed at which work is completed; increased response and resolution. Users have noted improved first-time-fixed rates and lower mean time-to-repair due to increased workforce optimization. Your techs will generate more revenue.
“Since implementing Infor Services Management we have doubled the number of machines we service and support without needing to add personnel.”
Chris Vonehrenkrook, IT Manager Komax USA
Infor Service Management provides tools to manage scheduling/dispatch, inventory, purchasing, warranty, asset management, call and work history, equipment hierarchies, contracts, rentals, billing, accounting, customer portals, and business-specific dashboards. All areas of the Infor Service Management solution are readily available both in the office and in the field.
The even greater advantage of advanced service lifecycle management comes from the impact of customer satisfaction. Happy customers renew service contracts, and buy replacement parts and/or new units. They turn to their service technician as a trusted advisor on performance and industry issues. You build long-term relationships that go beyond price. You become the expert that your customer can’t function without, and your business grows rapidly.
Not sure if Infor Field Service Management is the right field service platform for your business? Got questions? Call, click, or email to speak with an unbiased Technology Advisor for a no-cost, no-obligation consultation on your unique requirements.
(Last updated on 05/05/2016)