Product Quick Facts
inContact develops cloud-based call center software for inbound and outbound contact centers. inContact’s cloud call center software is used to handle more than 1 billion calls annually, making them one of the leading call center software solutions on the market today.
inContact’s call center software allows companies to combine and manage multiple channels of communication within a single application. The base offering, simply referred to as ‘inContact Cloud Contact Center Platform’ comes with multi-channel automatic call distribution (ACD) and speech-enabled IVR — and additional functionality can be added as required. Some of the most popular options are CRM integration, computer telephony integration (CTI), auto-dialers, workforce optimization, performance dashboards, and various reporting or supervisory interface options. The pay-as-you-go billing model means you only have to pay for what you actually use month-to-month, allowing you to scale up or scale down the number of agent seats when needed. Since inContact is a cloud-based call center platform, all updates are included automatically, and are guaranteed at least twice yearly.
We recommend inContact to any business looking for a scalable cloud-based call center solution that will allow them to manage multiple channels and inbound/outbound operations. Not sure if inContact’s cloud call center system is the best choice for your business? Call, click, or email to speak with an unbiased Technology Advisor for a no-cost, no-obligation consultation on your unique requirements.
(Last updated on 05/09/2016)