Product Quick Facts
About NICE inContact CXone
NICE inContact develops cloud-based call center software for inbound and outbound contact centers. NICE inContact’s cloud call center software is used to handle more than 1 billion customer interactions annually, making them one of the leading call center software solutions on the market today.
NICE inContact CXone allows companies to combine and manage multiple channels of communication within a single application. CXone comes with multi-channel automatic call distribution (ACD) and speech-enabled IVR — and additional functionality can be added as required. Some of the most popular options are CRM integration, computer telephony integration (CTI), auto-dialers, workforce optimization, performance dashboards, and various reporting or supervisory interface options. The pay-as-you-go billing model means you only have to pay for what you actually use month-to-month, allowing you to scale up or scale down the number of agent seats when needed. Since NICE inContact is a cloud-based call center platform, all updates are included automatically, and are guaranteed at least twice yearly.
Not sure if inContact’s cloud call center system is the best choice for your business? Use our Product Selection Tool to compare other call center solutions or contact us to speak with an unbiased Technology Advisor for a no-cost, no-obligation consultation on your unique requirements.
(Last updated on 02/02/2022 by Jonathan Ward)