Product Quick Facts
Hiver is an email collaboration platform that helps you manage shared inboxes like support@ or info@, right from Gmail. It enhances your Gmail to work for teams like customer support, finance, account management, and operations-basically any team that collaborates on email.
With Hiver, you get functionalities like collaboration and shared inboxes, notes, labels, reminders, SLA management, and analytics to easily manage business email right from Gmail without being overburdened by tons of features like other helpdesk and CRM solutions.
Hiver lets you access and manage shared inboxes from your Gmail account. Managing your emails and delegating them to your team members for the appropriate actions is quick and easy. From your shared inbox, you can instantly view all your emails, assign tasks to your team members, monitor their progress, measure your team’s performance with in-depth visual reports and mark the emails done once they are resolved.
With shared notes, team members can provide ideas, suggestions, and additional details to help employees accomplish their tasks effectively and easily. You can also speed up things with shareable, reusable email templates. Write them once and they are good to go for reuse. Hiver users can also schedule emails and set reminders for emails to show up on a later date,
Not sure if Hiver is the right tool for your business? Call, click, or email to speak with one of our Technology Advisors today for a no-cost, no-obligation consultation about Hiver or other customer service solutions.
(Last updated on 02/02/2022 by Pam VanLoon)