HappyFox product overview
HappyFox is an all-in-one customer support and help desk ticketing management software. It enables businesses to provide customer support through different channels, such as email, web, chat, phone, and social media. The software integrates with email accounts and websites to ensure the collection of all support requests. It allows customer support teams to improve organization, give faster responses, and track everything.
HappyFox lets companies automate, customize, and manage their support portal. The solution helps businesses provide 24/7 support for their valued customers through a self-service knowledge base and community forums. Additionally, it empowers businesses to build a branded, multi-lingual, mobile-responsive, enterprise-grade Support Center using a no-code drag and drop builder.
Pros of HappyFox
- Customer support teams can handle all inbound requests in one ticketing system. The software converts email, phone, chat, and web requests into tickets and organizes them.
- Businesses can tailor their support ticket system in all forms. Users can create their custom fields and workflows and personalize the support experience.
Cons of HappyFox
- According to some users, implementing the software is cumbersome.
Breakdown of core features
With HappyFox, teams can create custom ticket queues by adding rules to filter tickets based on priority and responsibility. The solution automatically sorts all incoming tickets into categories like customer support, sales, marketing, and billing. Furthermore, its Omnichannel Ticketing feature supports handling customer conversations from multiple channels, including email, social, chat, and phone calls. Users can find tickets using search capabilities and utilize advanced filters to accelerate the search.
Companies can monitor, analyze, and refine customer support with HappyFox reports. Managers can review customer support performance, keep an eye on SLAs, and improve CSAT for a better support experience. The software brings reports to track Inflow, Agent Activity, Satisfaction Survey, Performance, and SLA.
Plan your tasks in advance. Set a due date and time for each task. Assign tasks to individual agents. Create task templates and reuse them on tickets. View pending tasks assigned to you in one place. Get notifications when tasks are due today or when they are assigned to you. We alert you on incomplete tasks when you close its parent ticket.
HappyFox lets businesses build a searchable, social media-ready, and mobile-responsive knowledge base that puts customers in the driving seat. Organizations can create articles and sections, embed images/videos, and provide customers and staff a straightforward knowledge base CMS system.
When customers or staff type into the search bar, the system generates suggestions of related knowledge base articles and forum posts. This intuitive feature helps save time and reduces the ticket inflow by proactively suggesting articles and forum posts in-line, right on the search bar itself.
(Last updated on 03/10/2022 by Liz Laurente-Ticong)