Product Quick Facts
An enterprise customer relationship management (CRM) software built for collaboration, Group-Office works best for large organizations . Group-Office comes in two versions: a free, open-source Community version and a Professional version with more features.
The Community version of Group-Office performs basic CRM functions such as syncing e-mail, calendars, and address books with specific contacts. Designed for collaboration, this CRM’s file-sharing functionality allows users to locally edit documents that then automatically transfer to the shared CRM database. Group-Office also allows customers to produce unique templates for different document types. Group-Office’s Community iteration features additional tools for assigning tasks, adding notes to projects, and sending marketing emails to a list of clients. While at an additional cost, Group-Office Professional includes a greater range of features including help desk functions for managing customer support tickets and a projects feature for associating work hours, notes, contacts and other information with a specific project. Group-Office Professional also offers mobile access to Apple and Windows hardware and a document editing module for creating invoices. Additional add-ons exist outside of the Community and Professional versions of Group-Office, like a billing platform for managing expenses and sending and tracking orders and invoices.
Group-Office partnered with Greifswald University to develop a platform for user authentication across the organization’s departments. By personally working with Greifswald’s IT department, Group-Office configured a custom iteration of their software that allows Greifswald to use its LDAP directory to authenticate the university’s over 20000 users.
(Last updated on 05/05/2016 by Mary Houston Coker)