Product Quick Facts
About Genesys PureConnect
Genesys PureConnect is a unique all-in-one multi-channel engagement Marketing system that is simple to administer, flexible and adaptable to an organization’s needs– available to run both on-premise or in the cloud. It enables organizations to use their customer relations processes in a comprehensive manner, enabling higher customer engagement, support, and satisfaction. Integrations with multiple systems helps streamline organizational work flows and processes in order to fully maximize resources and minimize wasted time in the workforce arena.
Genesys PureConnect features include the ability to connect with customers using multi-channel routing–phone, email, chat, digital channels, even screenshare, video, and co-browsing. PureConnect has voice self-service, excellent integrated routing tools, and outbound dialing with industry-leading detection. It also offers a range of integrations with Salesforce and other CRM tools. Management of teams is enabled with supervisor views and tools. Workforce management (WFO/WFM)ins available, with quality management, recordings, skills-based routing. For groups with structured processes, PureConnect has custom process tools to go further and faster with Interaction Process Automation (IPA).
PureConnect is built to integrate with all your other systems. It has off-the-shelf integrations with CRMs from Salesforce to Oracle to Microsoft, with many workforce management tools, and with all kinds of communications systems. PureConnect allows users to understand business better with real-time and historical reports that extend across voice and digital channels. Organizations are enabled to see how customers are really using the systems. Full data integration with third-party CRM tools enables these tools to be more useful also.
Still not sure Genesys PureConnect is right for you? Use our Product Selection Tool to compare other Marketing Software solutions. Have questions? Call one of our unbiased Technology Advisors for a free consultation.
(Last updated on 11/20/2017 by Pam VanLoon)