FSM GridProduct Overview
FSM Grid product overview
FSM Grid is a field service management software that uses AI-driven technology to simplify the complexity of service businesses. It focuses on delivering optimum operational visibility and performance.
FSM Grid provides a full 360-degree platform that brings together customers, field technicians, in-house teams, managers and executives, and subcontractors. Its model covers technician needs, administrator requirements, and customer requests with an AI-enriched platform. With its innovation roadmap, FSM Grid delivers an omnichannel field service management solution that empowers the mobile workforce while ensuring full control through complete field visibility.
FSM Grid enables organizations to manage remote workforce and vendors. It offers reliable service to end customers by automating the entire field operations with capabilities including intelligent scheduling and dynamic dispatching, work order management, multiple vendor management, IoT enabled predictive maintenance, parts and inventory management, quotation management, and analytics and reports.
The platform creates advantages that work across multiple levels of the organization — from people in the field to staff making scheduling decisions, and even high-level decision-makers who set strategies. FSM Grid unlocks better service leading to higher customer satisfaction by improving team performance.
Pros of FSM Grid
- FSM Grid intelligently assigns relevant Field Service technicians/engineers to the customer to boost first-time fix rates and enhance productivity using proprietary algorithms.
- The system’s intuitive dynamic form builder enables users to create custom forms on the go with over 20 controls. Technicians and managers have the flexibility to view dynamic forms and connect to data sources anywhere at any time with a mobile device.
Cons of FSM Grid
- FSM Grid is a niche software. It was built specifically for telecom, manufacturing, medical devices, and property preservation/inspection and might not be compatible with other industries out of the box.
Breakdown of core features
Intelligent scheduling and dispatching
The software schedules the correct field agents by considering different parameters including the availability, location, skill, certification, and parts availability to ensure the job gets completed on the first visit. It also gives technicians the option of signing up for their appointments. Technicians will only see the jobs that are available and appropriate for them once there are rules set.
FSM Grid supports bulk scheduling technicians to lower any booking-to-job lags. It automatically places the right people to the past 30 days of booked appointments. The platform’s Dispatch Optimization considers what’s suitable for all parties: the customers, technicians, and the organization. Customers can choose appointment times, technicians work within their schedules, and technician distance to service is taken into account. FSM Grid selects the closest technician to lower travel costs.
The solution’s hybrid mobile application offers real-time access to critical data including appointments scheduled for the day, location, turn by turn directions, customer information, part requirement, forms, step-by-step guide, and availability. This information increases the productivity of the field workforce and cuts down the job execution time.
IoT-enabled predictive maintenance
With IoT Sensors, the software creates the work order and sends the right field staff to the equipment location. It eliminates equipment downtime, saves costs on parts replacement, and extends equipment lifetime. Technicians can schedule customer equipment preventive maintenance activities with pre-planned dates.
The solution’s interoperable monitoring includes Al enhancements, predictive analytics, and alert-triggered automation. FSM Grid predicts downturns, detects issues, and diagnoses actively.
FSM Grid treats each vendor separately through conﬁgurable license settings and by assigning a maximum number of users to a company. It uses a role matrix to precisely lay out each vendor’s roles and maps technicians and customers to multiple vendors. FSM Grid’s vendor login gives them direct network access to the appropriate level, allowing them to perform necessary business activities while maintaining organizational security.
(Last updated on 02/02/2022 by Liz Laurente-Ticong)