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Product Quick Facts

Industry Specialties
Advertising / Media / Publishing, Computer and Technology, Food and Beverage, Marketing / Public Relations, Media and Publishing, Retail and Wholesale
Works Best For
Small Sized Businesses

About Freshchat

Freshchat is a live chat product from Freshdesk exclusively for small teams. It helps businesses  convert website visitors into customers. In addition to the typical live chat features that are available in the market, Freshchat provides:

  1. Interactive widget: Freshchat has an interactive widget that allows businesses to converse with visitors while collecting information that personalizes a sales pitch. The Freshchat widget is customizable and comes with different interaction flows right out of the box for both live interactions and away messages. 

  2. Complete context and history: Freshchat provides access to a complete visitor history during the chat without having to switch tabs. These upfront metrics include where the visitor has come from, what they are looking at on the website, and how they found the website .

  3. Visitor Managment: People are sorted as visitors, prospects, or customers depending on where they land in the sales funnel. Mark someone as a customer so that they stand out from visitors and prospects.

Not sure if Freshchat is right for you? Use our Product Selection Tool to compare other customer service solutions. Have questions? Call one of our unbiased Technology Advisors for a free consultation. 

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