Freshcaller product overview
Freshcaller is a cloud-based phone system software for customer support, sales, IT, and HR teams. It acts as a central hub for all phone-related activities of an organization, enabling companies to launch their call centers quickly. Freshcaller also allows businesses to set up virtual call centers without having to purchase any phone hardware. It also allows companies control over phone numbers, voicemails, custom greetings, and call monitoring.
Pros of Freshcaller
An easy-to-set-up, affordable VOIP service designed for call centers and service providers. Companies can also customize the call experience by creating unique numbers, allowing number sharing, and even creating toll-free and international numbers.
Cons of Freshcaller
Designed to primarily work as a call center/support software, it is not ideal for businesses who also need to support internal calls.
Breakdown of core features
Phone number & line customization
Freshcaller users can create the right kind of phone number(s) for their business. You can buy local and international numbers as needed (in over 90 countries). Numbers can be shared by various agents as needed. Call masking can also allow you to use existing phone numbers with an alternate when placing calls. Companies can even purchase vanity and toll-free numbers.
Automated call handling processes
Freshcaller can set call center hours and manage queues and voicemails. Users can manage and take calls from a mobile app. Numbers and routing can be managed based on regular business hours as well as holidays. Routing plans also allow you to direct customers based on available agents.
Monitoring & call management
Companies can use Freshcaller to obtain both high-level and individual understanding of their center’s communications. Calls can be recorded and monitored. A dashboard also provides you with a sense of the number of incoming calls, wait time, and agent availability. Reporting features also let you look at things like average call length, details, and status.
(Last updated on 06/12/2020 by Marshall Bright)