Freshcaller

A call center management software
our rating 4 out of 5 Stars

FreshcallerProduct Overview

  1. About Freshcaller
  2. Pros of Freshcaller
  3. Cons of Freshcaller
  4. Breakdown of core features

Freshcaller product overview

Freshcaller is a cloud-based phone system software for customer support, sales, IT, and HR teams. It acts as a central hub for all phone-related activities of an organization, enabling companies to launch their call centers quickly. Freshcaller also allows businesses to set up virtual call centers without having to purchase any phone hardware. It also allows companies control over phone numbers, voicemails, custom greetings, and call monitoring. 

Pros of Freshcaller

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An easy-to-set-up, affordable VOIP service designed for call centers and service providers. Companies can also customize the call experience by creating unique numbers, allowing number sharing, and even creating toll-free and international numbers.

Cons of Freshcaller

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Designed to primarily work as a call center/support software, it is not ideal for businesses who also need to support internal calls.

Breakdown of core features

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Phone number & line customization

Freshcaller users can create the right kind of phone number(s) for their business. You can buy local and international numbers as needed (in over 90 countries). Numbers can be shared by various agents as needed. Call masking can also allow you to use existing phone numbers with an alternate when placing calls. Companies can even purchase vanity and toll-free numbers.

Automated call handling processes

Freshcaller can set call center hours and manage queues and voicemails. Users can manage and take calls from a mobile app.  Numbers and routing can be managed based on regular business hours as well as holidays. Routing plans also allow you to direct customers based on available agents.

Monitoring & call management

Companies can use Freshcaller to obtain both high-level and individual understanding of their center’s communications. Calls can be recorded and monitored. A dashboard also provides you with a sense of the number of incoming calls, wait time, and agent availability. Reporting features also let you look at things like average call length, details, and status.

(Last updated on 06/12/2020 by Marshall Bright)

Quick Facts

  • Industry Specialties
    All Industries
  • Pricing
    Low-end
  • Works Best For
    Any Sized Businesses

Screenshots

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  • Phone Number Customization
  • Port-In Numbers
  • Toll-Free Phone Numbers
  • International Numbers
  • Voicemail
  • Multi-Level IVR
  • Call Center Mobile App
  • Wait Queues
  • Holiday Routing
  • SIP Connections
  • Business Hours & Holiday Calendar
  • Real-Time Dashboard
  • Call Monitoring
  • Call Barging
  • Automatic Call Recording
  • Service Level Monitoring
  • Reporting
  • Inbound Caller ID
  • Call Masking
  • Call Blocking
  • Virtual Hold
  • Queue Callback
  • Speech IVR
  • IVR CSAT
  • Voice Bot
  • Call Recording Opt-out
  • Call Center Agent Statuses
  • Agent Activity Reports
  • After Call Work
  • Team Scoping
  • Agent Extensions
  • Voicemail Drop
  • Forward to Phone
  • Click to Call Extension
  • Warm Transfer
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