Involved in Field Service Management Software since 2001, FieldPower.com provides service industry software solutions to increase the efficiency of mobile field assets for both Enterprise and Medium Sized companies. The company is a true force to be reckoned with in the mobile service software sector, maintaining offices in seven countries on three different continents and generating annual revenues estimated between $500 million and $1 billion.
FieldPower’s Field Service Management Software provides many integrated services and only a few can be summarized here. Intelligent Scheduling provides tools to assign technicians based on skills and availability, as well as algorithmic tools to determine best routes and to determine parts availability prior to scheduling of service calls. FieldPower’s Dynamic Dispatch tools allow real time updates on techs in the field, on-the-fly rescheduling, a continuously updated audit trail covering both customers and techs, and live maps to speed techs to their assignments. FieldPower’s GPS tools provide total rolling asset awareness. FieldPower’s Vendor Management tools offer vendor management via lists and vendor-versus-vendor data comparisons, and can be scaled to manage from 2 to 2000 vendors.
Back Office Integration tools provide easy interfacing with Microsoft Dynamics, legacy mainframes, Oracle, SAP, and SalesForce.com databases. A voice response system is also part of the Back Office Integration tool set. The Metrics and Reports tools provide the expected standard reports plus ad hoc reports with the ability to export to popular formats such as MS Word, PDF, and print. FieldPower’s Field Mobility tools provide real time communication between techs, dispatchers, and warehouse personnel. They also provide tools to allow integration of credit card processing with mobile work orders. The Parts and Inventory Management tools included provide for RFID tracking of warehouse inventory, tracking inventory on a per customer basis, tracking inter-warehouse transfers of inventory with chain-of-responsibility history, and even field-initiated emergency inventory reorder capabilities.
(Last updated on 05/05/2016 by Mary Houston Coker)