fieldd product overview
fieldd is an all-in-one field service management software for businesses to automate and prioritize delivering a positive customer experience. fieldd ensures that service companies, whether mobile, Fixed&Mobile, A-B, or on-demand we have all the solutions needed to scale whilst delivering a first-class customer experience.
fieldd focuses on automation, allowing service companies to grow without having to hire extra support staff.
Pros of fieldd
- fieldd has the tools to automate and scale field services such as POS, CRM, and Schedule and Dispatch Online Bookings powered by AI.
- The software concentrates on automating and prioritizing the customer experience.
Cons of fieldd
- fieldd is not suited for multi-day service companies or projects that take longer than one day.
- It does not work for hourly charge rates as it is designed for fixed pricing, quoting services, or price list businesses.
Breakdown of core features
fieldd lets businesses automate and manage their entire field service company. It auto tracks every stage of the job. When staff is en route, managers can track their position directly on the job card without calling them for an update.
Companies can build service areas with accurate travel times to ensure staff always arrive on time and never run behind schedule. Businesses can also add products and services that the staff can book within the optimized service area.
The software eliminates paperwork and unlocks extra productivity by combining payments, staff calendars, job sheets, and messaging in one app. fieldd’s service app is available to iOS and Android users. It allows payments to be taken anytime and anywhere without hardware. It can process cash, card, invoices, discounts, gift vouchers, and quotes.
Online bookings – 24/7
fieldd can suggest accurate availability to customers. It provides an Online Booking Portal that supports payments, customer profiles, messaging, and live job tracking. Businesses can customize their brands within fieldd CRM and offer customers the option of booking mobile services and multiple-shop location services.
The software displays the distance and price for services from A to B. It will factor in travel time, service time, and an optional buffer time for precise scheduling based on varying A to B distances. Customers can select a time that suits them and the staff member of their choice.
(Last updated on 06/30/2021 by Liz Laurente-Ticong)