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ECS Inc. | Zoho CRM

An authorized implementation partner of Zoho CRM
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ECS Inc. | Zoho CRMProduct Overview

  1. About ECS Inc. | Zoho CRM
  2. Pros of ECS Inc. | Zoho CRM
  3. Cons of ECS Inc. | Zoho CRM
  4. Breakdown of core features

ECS Inc. | Zoho CRM product overview

ECS, also known as ECS Inc., is an authorized implementation partner of Zoho CRM. The provider reduces the time it takes to set up and configure the CRM software. ECS Inc. provides cross-industry and Zoho knowledge as well. The solution providers from ECS will deliver ways to utilize the software to the fullest and make Zoho investments work for their clients.

The digital services include CRM, IT Asset Management, AI integrated Chatbots and Virtual Assistants, Data Analytics and Visual Analytics, and data lake management. ECS Inc.’s AI assistant, Ellie, integrates with major CRM and Desk providers and automates customer engagement operations efficiently.

The provider offers sustainable business solutions to clients across diverse sectors. The team’s expertise will give clients the freedom to focus on their business problems while they attend to their technological needs. ECS Inc. provides social media management and digital marketing services to make clients more efficient and profitable at the same time. The data engineers from ECS Inc. can migrate data from any data source, from simple excel sheets to complex CRM systems. The core capability of the provider is Data Engineering and Analytics.

Zoho CRM empowers business leaders around the world to convert more leads, engage with customers, and grow their revenue. The CRM provides omni channel features and remote-ready features, along with integration with Outlook and GSuite. Other features of Zoho CRM include workflow automation, a blueprint for process management, multiple pipelines, analytics, AI, and others.

Pros of ECS Inc. | Zoho CRM

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  • ECS – Zoho CRM provides training to clients that will be conducted on the team’s DEMO data set, via Google Meet or Zoom. Training is interactive and will be instructor led. ECS provides Zoho CRM training for administration, field sales operations, marketing automation, and Zoho SalesIQ and analytics.
  • ECS – Zoho CRM will perform seamless Zoho integrations with leading software applications to facilitate business process automation and make business operations more efficient.
  • Combining Zoho CRM with 35+ other applications makes it a great choice for small and midsize customers.

Cons of ECS Inc. | Zoho CRM

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  • Zoho one has over 35 applications, so organizations may become overwhelmed by the options and need to have a strategy in rolling out different applications. After the initial implementation, Zoho requires little to no technical support. ECS Inc. helps the clients implement the system in the most effective manner.

Breakdown of core features

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ECS can help businesses maximize the utilization of the Zoho CRM features that are designed to increase leads, accelerate sales, and measure sales performance.

Sales force automation

The core value of Zoho CRM is that it automates daily sales tasks, converts web visitors into hot leads, imports prospects from external sources and parties including trade shows, direct emails, and seminars. ECS Inc. can import data in the system to trigger leads to match with the appropriate sales agents and quickly convert them into buyers. ECS Inc. can customize the software to meet the specific automation needs of a business.

Opportunity tracking

Zoho CRM offers an Opportunity Tracking tool that allows users to view where the customer is in the sales cycle, the deal’s size, contact history, and competitor profile to help craft more fitting messages. ECS Inc. can set up accurate dynamic reports and dashboards for clients to access these data in real time.

Social CRM

With the implementation from ECS, Zoho CRM can follow customer behaviors through different social media channels and categorize customers as leads and contacts. Sales teams can also leverage social information to understand and engage customers and gain market insights.

Alternatives to Zoho CRM

Learn more about other CRM software by exploring the following products, or review specific types of CRM software including real estate CRM software, CRM software for small businesses, financial services CRM software, and social CRM software.

1 Kintone

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Kintone’s no-code platform lets sales teams easily build a custom CRM to track prospect data, task handoffs, and pipeline insights in one central place. Create database apps outfitted with the unique information you need to know about your prospects–and then connect those apps with customizable workflows that let you assign and track those future customers from lead capture to close. Over 23,000 companies trust Kintone to achieve their business goals.

Learn more about Kintone

2 Freshsales

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Freshsales is a full-fledged sales force automation solution for sales teams. It provides everything a salesperson needs to- attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, Freshsales empowers sales teams with more time for selling by automating the sales process and increases efficiency and productivity in their daily activities.

Learn more about Freshsales

3 Zendesk Sell

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Zendesk Sell is sales CRM software that helps you close more deals. This sales platform tracks all your customer interactions in one unified interface. It's quick to implement and easy to use: 70% of companies are able to get Sell up and running in 7 days or less. Your teams will be able to focus on selling not admin work and can spend less time on data entry. 80% of customers agree that Zendesk has made their teams more efficient.

Learn more about Zendesk Sell

(Last updated on 03/07/2022 by Liz Laurente-Ticong)

Quick Facts

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  • Sales force automation
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  • Social CRM
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