About Epiphany eService
Epiphany, a leader in service industry software, provides the eService field service software. Available as a cloud-based, standalone service management software solution, Epiphany’s eService field service management software was also designed to integrate with NetSuite’s enterprise resource planning (ERP) software solution, meaning companies running NetSuite can enjoy full transfer of data between the Epiphany field service management solution and the NetSuite ERP system, eliminating duplicate data entry and maximizing efficiency of service operations.
Epiphany knows service industry software boils down to enabling one simple task—giving those in field service the tools needed to install or repair customer equipment better and faster. Epiphany’s eService field service software provides the field technician with the the ability to take charge of repairs and installations. It does this by providing the user with information on the unit or units that need service/installation and on the availability of parts. The service contracts management module gives managers an organized overview of the contracts portfolio, allowing them to stay abreast of contract renewals and categorize revenue. The service scheduling module is for assigning jobs to technicians and dispatching them based on availability, skill set, or location. Service calls can be ranked and scheduled by priority, equipment availability timeframes, periodic maintenance requirements, warranty status, or specific directions from a customer. The work order management module allows time, expense, and parts tracking. The software also provides features for monitoring profitability and enabling timely billing. Now, with eService field service software from Epiphany that can be implemented on its own, or embedded in the NetSuite environment, your company can monitor everything in one place.
(Last updated on 05/05/2016 by Mary Houston Coker)