DragonFlySM product overview
DragonFlySM is an online collaboration tool for the modern service economy. The software allows service coordinators to see the availability of technicians, whether those individuals are direct employees or subcontractors. Additionally, it enables customers to collaborate with multiple vendors and technicians using a single account login.
The unique features of DragonFlySM empower multiple parties to effectively work together without the constraints of having to use different online platforms to communicate.
Pros of DragonFlySM
- DragonFlySM allows small businesses to scale. It facilitates the sharing of Employee/Contractor calendars between different Service Providers with the same technicians. Users can add a technician to the system and see their availability across multiple companies where they work.
- The system has a built-in workflow that lets users accurately manage the ticket stages, so they never have to wonder about its current status.
Cons of DragonFlySM
- At present, the system doesn’t provide accurate GPS locations of all agents. It requires a mobile app, and this is a SaaS platform.
Breakdown of core features
Online service ticket system
Organizations can keep track of all their open, pending, and completed tasks with the straightforward and user-friendly ticket system that is the central feature of DragonFlySM. The software eliminates job records on post-it notes, scraps of paper, spreadsheets, and emails. It consolidates all the crucial information and communication. Businesses can keep everyone, including the customer, technician, and service coordinator, informed of job progress via automatic email updates from DragonFlySM.
Quotes and billing
DragonFlySM lets users create and update quotes right inside the job ticket. Customers can then accept or query the quotation and sign off on the work once it is complete. DragonFlySM also automates the billing process, ensuring the raising of invoices and the sending of payments — lifting that burden right off users, so they can concentrate on what they do best.
The software enables users to see which technicians are free to carry out an assignment at a specific time and date at a glance. It saves time by letting users book a service call right over the phone with the customer instead of making multiple phone calls or messages back-and-forth to find a mutually convenient time to schedule a task.
Users can keep on top of the inventory from within DragonFlySM. Teams can add items to tickets and bill for them as required. And if the company doesn’t have the needed part, users are alerted as they create the tickets — giving them the chance to reschedule the call or order more stock right then and there to carry out the task at the appointed time.
(Last updated on 09/14/2021 by Liz Laurente-Ticong)