DoctorConnect product overview
DoctorConnect is a total service patient engagement software. It provides unlimited, interactive text, voice, and email messaging. Appointment reminders give patients information specific to the appointment type, provider, location, and telehealth information. You can insert COVID-19 policies—masks, screening, and limited visitors. The 2-way texting makes daily communication quick and easy. Use on-demand TimeBlock to change schedules or for weather closings. Announce office re-openings, changes in hours, new providers/locations, COVID-19 safety updates, and marketing with group messaging.
Fill openings fast with waitlist messaging, and retain patients with automated recall messaging. It has surveys that monitor patient experience with staff and telehealth visits. Generate online reviews with reputation management along with reviews for your website. Online scheduling virtually opens your office 24/7. It also has text payment reminders, which are mini statements with a link for patients to pay online.
DoctorConnect is a privately owned, 27-year old tech company. With DoctorConnect, your practice can reduce the need for interaction. When help is needed, the support team is professional, friendly, and easy to reach by phone, email, and in-product support. Staffing is not outsourced in order to maintain the highest quality concerning the software and service. Most support tickets are resolved within the same day.
Pros of DoctorConnect
- Cost-effective solution: DoctorConnect allows you to meet patient communication, online reputation, and collection needs with one vendor. It includes an expanded character limit on text messages. Save on cost while having all the important functionality.
- User-friendly software: DoctorConnect includes customizable features and a seamless, automated interface without a need for manual or double entering of data. It also has excellent customer service.
Cons of DoctorConnect
- The Waitlist Management and Reviews Aggregator features are still in beta and being improved with the help of customer feedback.
- IT support is not available 24 hours a day.
Breakdown of core features
DoctorConnect’s appointment reminders give patients information specific to appointment type, provider, location and telehealth information. They can also insert COVID-19 policies, such as use of masks, screening, and limited visitors.
Daily communication becomes quick and easy with 2-way texting features. It has an expanded character limit on text messages that allows room to include pertinent instructions and information. No app is necessary for patients to download. The software also includes on-demand TimeBlock messaging useful for changing schedules and weather closings.
DoctorConnect has built-in surveys to monitor patient experience. Reporting includes percentages and overall numbers, along with patient contact information and comments. Create surveys by provider, appointment type, and location.
Reputation management tools include online reviews, website reviews, and online scheduling. These essential tools help grow your practice by improving online presence.
(Last updated on 09/15/2020 by Abby Dykes )