Product Quick Facts
Delighted is a cloud-based customer feedback solution that gathers customer opinions and formats them for retailers to use. Using the Net Promoter System, a single question and an open-ended comment box, Delighted helps companies align customer need with business growth.
Delighted enables companies to gather feedback from emails, websites or SMS text messages. Available in 40 languages and built to offer customizable surveys, Delighted provides real-time customer feedback to retailers and service providers. Delighted offers a number of integrations to make it easy to send surveys and receive responses and ensures metrics work with companies’ existing workflows. Current integrations include Zendesk, Slack, Salesforce and HubSpot.
Feedback is shared in real time and the Delighted dashboard allows brands to track NPS over time. Customized filters allow users to analyze segments of customers surveyed. Companies can add unlimited team members to evaluate surveys, and teams are kept up-to-date on customer feedback through response alerts and email digests. Bose, Target and Uber have all used Delighted to collect, distribute and analyze customer feedback.
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(Last updated on 02/02/2022 by Jonathan Darcy)