Talk to an Advisor


Send an Email




Product Quick Facts

Industry Specialties
Non-Profit / Public Sector
Works Best For
Enterprise Businesses, Mid Sized Businesses

About BlackBaud Luminate

Convio, a Blackbaud company, offers medium and large non-profits a robust fundraising CRM in the form of their Luminate software.

A cloud-based solution built on the platform, Luminate streamlines non-profits’ internal processes and provides tools for enhancing engagement with donors and constituents. For donor management, Luminate includes a range of tools for organizing and compiling donor information as well as features for tracking every interaction between your organization and each specific donor. Capable of integrating with mobile devices and social media, Luminate simplifies the construction of donation campaigns with a suite of marketing tools, like integration of a social media feed directly into the CRM, segmentation of customers based on relationship type, and in-depth analytics that highlight the success of your campaign. Luminate also allows nonprofits the freedom to customize dashboards and create unique modules. Further functionality includes event and volunteer management; features for importing and exporting data; out-of-the-box integration with applications like Microsoft Office, Outlook and Google; and donation processing, tracking and forecasting.

CaringBridge is a nonprofit organization dedicated to helping people connect and care for one another during health events. Before using Luminate, CaringBridge attempted to implement another CRM solution but encountered limitations with the software’s functionality. With BlackBaud, CaringBridge developed an online volunteer community where top advocates can access personalized tutorials and training programs as well as write and share stories about their personal volunteer experiences. After implementing Convio, CaringBridge saw a 16% increase in their supporter base per month, improved their on-site engagement metrics to 11 minutes per visit, and added to their number of monthly volunteer hours by 228%.

Alternatives to BlackBaud Luminate

Learn more about other CRM software by exploring the following products, or review specific types of CRM software including real estate CRM software, CRM software for small businesses, financial services CRM software, and social CRM software.

1 Kintone

Visit website

Kintone’s no-code platform lets sales teams easily build a custom CRM to track prospect data, task handoffs, and pipeline insights in one central place. Create database apps outfitted with the unique information you need to know about your prospects–and then connect those apps with customizable workflows that let you assign and track those future customers from lead capture to close. Over 23,000 companies trust Kintone to achieve their business goals.

Learn more about Kintone

2 Freshsales

Visit website

Freshsales is a full-fledged sales force automation solution for sales teams. It provides everything a salesperson needs to- attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, Freshsales empowers sales teams with more time for selling by automating the sales process and increases efficiency and productivity in their daily activities.

Learn more about Freshsales

3 Zendesk Sell

Visit website

Zendesk Sell is sales CRM software that helps you close more deals. This sales platform tracks all your customer interactions in one unified interface. It's quick to implement and easy to use: 70% of companies are able to get Sell up and running in 7 days or less. Your teams will be able to focus on selling not admin work and can spend less time on data entry. 80% of customers agree that Zendesk has made their teams more efficient.

Learn more about Zendesk Sell

(Last updated on by )

Compare BlackBaud Luminate to other CRM solutions