Product Quick Facts
About Connect First
Connect First is an award-winning SaaS Cloud Contact Center software and telecommunications provider offering call centers a stable solution at a fraction of the on-premise system cost. Since 2004, the company has delivered greater than 99.999 percent uptime and personalized customer support that helps ensure client success.
The Connect First platform has several new ‘studios’ that allow visual building of reports, dashboards, and IVR flows.
- Reporting Studio is a highly customizable report and dashboard builder with 100+ customizable canned reports. Use it to measure performance, gain operational insights, improve your KPIs, report yearly progress, and make data-backed strategic business decisions
- IVR Studio is a full-featured, drag-and-drop Interactive Voice Response builder, simple enough for anyone to use, but with powerful coding features available for development experts to create even the most complex, interactive experiences.
With a 97 percent customer retention rate, no hidden fees, and no per-port cost, Connect First affordably delivers both innovation and reliability; featured solutions include:
- Outbound Predictive Dialer
- Automatic Call Distributor (ACD) with skills-based routing
- Call Tracking
- Visual Interactive Voice Response Builder (IVR Studio)
- Cloud Routing
- Real-time Reporting (Reporting Studio)
- Safe Mode (TCPA compliance)
We recommend the Connect First platform to any business looking for a cloud contact center solution, but especially those businesses that are looking for an outbound predictive dialer and/or a drag-and-drop IVR builder.
Have questions about Connect First? Want to find out more about call center software? Call, click, or email to speak with an unbiased Technology Advisor for a no-cost, no-obligation consultation on your unique requirements.
(Last updated on 07/18/2016 by Jonathan Ward)