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Product Quick Facts

Works Best For
Enterprise Businesses, Mid Sized Businesses

About ConcourseSuite

Based in Norfolk, Virginia, Concursive Corporation creates software and social media solutions for large enterprise organizations as well as for thousands of small businesses. Concursive’s customer relationship management (CRM) software platform, ConcourseSuite, combines traditional CRM tools with web content and team collaboration capabilities to offer companies a unique, open-source software solution.

ConcourseSuite functionality includes the standard CRM features of capturing leads, managing contacts, tracking accounts through the sales funnel, and offering quotes.  It provides users with an intuitive set of features for generating leads, authoring engaging content, and developing campaigns that expand the company’s reach. This platform also allows businesses to design their own websites, edit published content, and optimize that content to rank in search engines. While ConcourseSuite isn’t targeted towards any specific industries, this CRM’s open-source Flex functionality, which is based on the Java scripting language, allows for a wide range of customization, including the development of unique modules. Additional customer support features include team collaboration tools that let employees communicate across departments and work together to solve customer support problems as well as case management modules and features for organizing and tracking support tickets. This same document sharing feature can be accessed through mobile devices so field representatives can find the information they need.

AlphaGraphics, a visual communications company that works with independent franchises, needed an especially flexible CRM that not only streamlined their sales, marketing, and customer service processes, but that also offered customization to develop functionality based on the needs of each independent franchise. The company loved ConcourseSuite’s  simple web-based interface and its range of customer and project management capabilities available. Since software implementation, AlphaGraphics has witnessed a significant reduction in training costs.

Alternatives to ConcourseSuite

Learn more about other CRM software by exploring the following products, or review specific types of CRM software including real estate CRM software, CRM software for small businesses, financial services CRM software, and social CRM software.

1 Kintone

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Kintone’s no-code platform lets sales teams easily build a custom CRM to track prospect data, task handoffs, and pipeline insights in one central place. Create database apps outfitted with the unique information you need to know about your prospects–and then connect those apps with customizable workflows that let you assign and track those future customers from lead capture to close. Over 23,000 companies trust Kintone to achieve their business goals.

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2 Freshsales

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Freshsales is a full-fledged sales force automation solution for sales teams. It provides everything a salesperson needs to- attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, Freshsales empowers sales teams with more time for selling by automating the sales process and increases efficiency and productivity in their daily activities.

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3 Zendesk Sell

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Zendesk Sell is sales CRM software that helps you close more deals. This sales platform tracks all your customer interactions in one unified interface. It's quick to implement and easy to use: 70% of companies are able to get Sell up and running in 7 days or less. Your teams will be able to focus on selling not admin work and can spend less time on data entry. 80% of customers agree that Zendesk has made their teams more efficient.

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