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Product Quick Facts
About Commence
Founded in 1998, Commence Corporation is an industry leader in customer relationship management (CRM) software and business process automation solutions. Its solutions integrate people, processes, and technology into one comprehensive application to improve overall business performance.
Commence’s CRM includes comprehensive features for the three main applications of a CRM: marketing, customer service, and sales management. It seamlessly integrates with Google Maps, social media platforms, email, Windows and Mac OS operating systems, and various mobile devices. For sales management, Commence employs a centralized database that lists aggregated lead management information like account history, assigned sales representative, lead segment, and even a lead score based on a predefined criteria in the program. With Commence, sales teams are also afforded intuitive tools for tracking customer interactions, managing the sales funnel, and generating detailed sales forecast and performance reports. In addition, Commence features tools for managing service tickets and processing return materials. Its marketing automation capabilities include managing marketing campaigns, measuring campaign effectiveness and reach, and providing analytic reports. Commence equips customer service representatives with a quick access knowledge-base to make sure they have the information they need to answer frequently asked questions with confidence and depth.
QlikPower, a leader in the United Kingdom and Irish business intelligence markets, tested multiple CRMs before eventually choosing Commence for its robust suite of features and usability. After implementing Commence, QlikPower reported significant improvement in marketing, sales and customer support operations.
Alternatives to Commence
Learn more about other CRM software by exploring the following products, or review specific types of CRM software including real estate CRM software, CRM software for small businesses, financial services CRM software, and social CRM software.
1 Kintone
Kintone’s no-code platform lets sales teams easily build a custom CRM to track prospect data, task handoffs, and pipeline insights in one central place. Create database apps outfitted with the unique information you need to know about your prospects–and then connect those apps with customizable workflows that let you assign and track those future customers from lead capture to close. Over 23,000 companies trust Kintone to achieve their business goals.
2 Freshsales
Freshsales is a full-fledged sales force automation solution for sales teams. It provides everything a salesperson needs to- attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, Freshsales empowers sales teams with more time for selling by automating the sales process and increases efficiency and productivity in their daily activities.
3 Zendesk Sell
Zendesk Sell is sales CRM software that helps you close more deals. This sales platform tracks all your customer interactions in one unified interface. It's quick to implement and easy to use: 70% of companies are able to get Sell up and running in 7 days or less. Your teams will be able to focus on selling not admin work and can spend less time on data entry. 80% of customers agree that Zendesk has made their teams more efficient.
(Last updated on 03/07/2022 by Mary Houston Coker)