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Commence CRM

A sales, marketing, and customer service CRM.
our rating 4.5 out of 5 Stars

Commence CRMProduct Overview

  1. About Commence CRM
  2. Pros of Commence CRM
  3. Cons of Commence CRM
  4. Breakdown of core features

Commence CRM product overview

Commence CRM is a comprehensive solution that offers more functionality then traditional low cost cookie cutter CRM’s, but not the cost and complexity of enterprise level solutions. In addition to managing accounts and contacts, activities and a sales forecast, Commence offers fully integrated marketing campaign management, lead management, a help desk ticketing capability with an internet based customer portal, a project management application with graphical charting, multi-level custom reporting and an API for integration to disparate third party system like QuickBooks.
The product also offers seamless integration with Microsoft Office applications, Gmail, MS Outlook and provides mobile access anytime, anywhere and from any device. Commence CRM also offers a high degree of customization enabling Commence customers to address unique business requirements.
The products robust functionality, flexibility and affordable price points places Commence CRM head and shoulders above the competition.

Pros of Commence CRM

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Commence CRM offers an integrated project management and automated ticketing and help desk functionality that is simply not offered by competitors at its price point. In addition, built in automated business processes provide additional value not found in competitive products. These include the ability to manage vendors, suppliers and competitors separate from customers. The ability to rank and color code customers base on their value to your business, an automated lead scoring process that ensures your sales team is laser focused on the most promising opportunities and automated messaging based on what if parameters.

Cons of Commence CRM

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Commence CRM is only available in English. It does support multi-currency transactions.

Breakdown of core features

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Commence CRM software includes several features that are standard across recruiting tools.

Account Management

Commence CRM includes the ability to create multiple databases to separately manage customers, vendors, suppliers, even competitors.

Comprehensive Sales and Lead Management

Use automated business processes for ranking and scoring leads, customizable sales methodology and processes for managing opportunities from introduction to closure.


Multi-level text based and graphical reporting provides a snapshot of business activity and performance.

Project management

Integrated project management with Gantt charts and automated customer service ticketing with auto response system.

Still not sure Commence CRM is right for you? Use our Product Selection Tool to compare other CRM software solutions. Have questions? Call one of our unbiased Technology Advisors for a free consultation.

Alternatives to Commence CRM

Learn more about other CRM software by exploring the following products, or review specific types of CRM software including real estate CRM software, CRM software for small businesses, financial services CRM software, and social CRM software.

1 Freshsales

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Freshsales is a full-fledged sales force automation solution for sales teams. It provides everything a salesperson needs to- attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, Freshsales empowers sales teams with more time for selling by automating the sales process and increases efficiency and productivity in their daily activities.

Learn more about Freshsales

2 Zendesk Sell

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Zendesk Sell is sales CRM software that helps you close more deals. This sales platform tracks all your customer interactions in one unified interface. It's quick to implement and easy to use: 70% of companies are able to get Sell up and running in 7 days or less. Your teams will be able to focus on selling not admin work and can spend less time on data entry. 80% of customers agree that Zendesk has made their teams more efficient.

Learn more about Zendesk Sell

3 Kintone

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Kintone’s no-code platform lets sales teams easily build a custom CRM to track prospect data, task handoffs, and pipeline insights in one central place. Create database apps outfitted with the unique information you need to know about your prospects–and then connect those apps with customizable workflows that let you assign and track those future customers from lead capture to close. Over 23,000 companies trust Kintone to achieve their business goals.

Learn more about Kintone

(Last updated on 03/07/2022 by Pam VanLoon)

Quick Facts

  • Industry Specialties
    Advertising / Media / Publishing, Architecture / Engineering / Construction, Banking / Accounting / Financial, Computer and Technology, Consulting / Professional Services, Consumer Brands, Customer Service / Call Centers, eCommerce, Education and Training, Hospitality / Entertainment / Travel, Field Services / Maintenance, Financial Services, Food and Beverage, Legal, Marketing / Public Relations, Manufacturing, Staffing / Recruiting, Media and Publishing, Non-Profit / Public Sector, Pharmaceutical, Private Security, Real Estate, Sales, Scientific, Software / Web Development, Telecommunications, Transportation / Shipping, VAR / VAD / System Integrator
  • Pricing
  • Works Best For
    Mid Sized Businesses, Small Sized Businesses




  • Project management
  • Gantt charts
  • Reporting
  • Lead management
  • Lead scoring
  • Contact management
  • Multi-currency support
  • Multi-lingual support
  • Microsoft Office
  • Microsoft Outlook
  • Gmail
  • Quickbooks
  • Zapier
  • English
  • Sales CRM
  • Marketing CRM
  • Project Management CRM
  • Customer Support CRM
  • Modular pricing—mix and match features from any model

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