Commence CRMProduct Overview
Commence CRM product overview
Commence CRM is a comprehensive solution that offers more functionality then traditional low cost cookie cutter CRM’s, but not the cost and complexity of enterprise level solutions. In addition to managing accounts and contacts, activities and a sales forecast, Commence offers fully integrated marketing campaign management, lead management, a help desk ticketing capability with an internet based customer portal, a project management application with graphical charting, multi-level custom reporting and an API for integration to disparate third party system like QuickBooks.
The product also offers seamless integration with Microsoft Office applications, Gmail, MS Outlook and provides mobile access anytime, anywhere and from any device. Commence CRM also offers a high degree of customization enabling Commence customers to address unique business requirements.
The products robust functionality, flexibility and affordable price points places Commence CRM head and shoulders above the competition.
Pros of Commence CRM
Commence CRM offers an integrated project management and automated ticketing and help desk functionality that is simply not offered by competitors at its price point. In addition, built in automated business processes provide additional value not found in competitive products. These include the ability to manage vendors, suppliers and competitors separate from customers. The ability to rank and color code customers base on their value to your business, an automated lead scoring process that ensures your sales team is laser focused on the most promising opportunities and automated messaging based on what if parameters.
Cons of Commence CRM
Commence CRM is only available in English. It does support multi-currency transactions.
Breakdown of core features
Commence CRM software includes several features that are standard across recruiting tools.
Account Management
Commence CRM includes the ability to create multiple databases to separately manage customers, vendors, suppliers, even competitors.
Comprehensive Sales and Lead Management
Use automated business processes for ranking and scoring leads, customizable sales methodology and processes for managing opportunities from introduction to closure.
Reporting
Multi-level text based and graphical reporting provides a snapshot of business activity and performance.
Project management
Integrated project management with Gantt charts and automated customer service ticketing with auto response system.
Still not sure Commence CRM is right for you? Use our Product Selection Tool to compare other CRM software solutions. Have questions? Call one of our unbiased Technology Advisors for a free consultation.
(Last updated on 09/30/2019 by Pam VanLoon)
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