Product Quick Facts
About CG Service Desk
CG Service Desk, from KOHO Software, is a fully-integrated service management platform. Focused on customer success, KOHO Software provides support from beginning to end — solution definition through implementation and post-sale support. CG Service Desk was formerly known as Magic Service Desk.
CG Service Desk can handle both internal and external support requests, unlike many systems that focus on just one or the other. Support employees with IT service management (ITSM) processes and enterprise-grade functionality, or support customers with easy collaboration and ticketing that can be delivered either on-premise or via a Software-as-a-Service (SaaS) model. CG Service Desk is highly configurable and offers codeless automations, pre-built and custom reporting options, and is a scalable platform capable of serving a small internal team or a large network of end users — from simple service desk administration and change management to a full ITSM suite DevOPs toolkit.
We recommend CG Service Desk to any business looking for an extremely flexible and configurable service management platform, but especially those businesses needing to service both internal and external support requests.
Have questions about CG Service Desk? Want to find out more about customer service software? Call, click, or email to speak with an unbiased Technology Advisor for a no-cost, no-obligation consultation on your unique requirements.
(Last updated on 02/02/2022 by Mary Houston Coker)