BugHerd product overview
BugHerd is a bug tracking and visual feedback solution that simplifies providing actionable website feedback for non-technical users. This SaaS platform makes it easier to collect, organize, and act on website feedback.
BugHerd pins feedback directly to page elements with a simple point-and-click. Users can give feedback on desktop, tablet, or mobile devices, and it lets IT teams log a bug instantaneously. Additionally, the software reduces the time spent wading through unclear, unactionable feedback.
Suitable for marketing agencies, web development agencies, and in-house teams, BugHerd allows users to manage all the changes for a website from one central location. It gathers visual feedback complete with a screenshot, annotation, and metadata, making it an ideal tool for website content writing and reviewing.
Pros of BugHerd
- It centralizes feedback management and sends all the feedback directly to the task management board, complete with screenshots, browser, OS, and CSS selector information.
- It saves time and reduces back and forth emails between teams by enabling sharing and collaboration on tasks with clients and remote team members.
Cons of BugHerd
- BugHerd’s mobile version doesn’t work as smoothly as the web version.
- It offers limited third-party integrations.
Breakdown of core features
BugHerd sends all feedback to a kanban style Task Board, where users can triage feedback, assign tasks, add comments, and track work progress to completion. Any client or team member-created tasks will appear on the customizable Task Board, but only the owners and members of the project have access. Managers can allocate tasks to team members and add comments. The Task Board also streamlines the tracking and management of all feedback during user acceptance testing.
Public Feedback tool
The Public Feedback tool is a customer feedback widget that organizations can install on their live website, allowing them to collect and manage website feedback from users and website visitors.
With BugHerd, managers can assign tasks to be completed and ensure everyone knows what to work on next, wherever they are. This tool also provides a comment feed feature through which users can collaborate with other team members in real-time.
Developers can create walkthroughs to give feedback and report bugs on a website with BugHerd’s video feedback. This feature presents a simple way to leave feedback on multi-step interactions, animations, and anything else that’s difficult to describe with written words alone. It lets users report website glitches and bugs better with short, online screen captures.
(Last updated on 04/04/2022 by Liz Laurente-Ticong)