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Product Quick Facts

Industry Specialties
Customer Service / Call Centers
Works Best For
Any Sized Businesses

About Bright Pattern

Bright Pattern offers cloud-based contact center software designed to help businesses simplify multichannel customer service. 
Bright Pattern’s solution features enterprise-grade architecture with non-disruptive maintenance and real-time upgrades. Their platform can scale from five to 10,000 concurrent agents with a measured 99.99 percent uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with an integrated user interface, click-to-call, screen pops, and activity history automatically saved with each ticket.
Bright Pattern’s solution offers usability that rivals well-established call center vendors such as Avaya, Cisco, Five9, and Genesys, with a new intuitive desktop for managing omni-channel experiences, a unified interface to set-up and modify workflows, and monitoring, reporting, and quality management for all channels. 
Not sure if Bright Pattern is right for your business? Use our Product Selection Tool to compare other contact center solutions. Have questions? Call one of our unbiased Technology Advisors for a free consultation. 

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