Bright Pattern offers cloud-based contact center software designed to help businesses simplify multichannel customer service.
Bright Pattern’s solution features enterprise-grade architecture with non-disruptive maintenance and real-time upgrades. Their platform can scale from five to 10,000 concurrent agents with a measured 99.99 percent uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with an integrated user interface, click-to-call, screen pops, and activity history automatically saved with each ticket.
Bright Pattern’s solution offers usability that rivals well-established call center vendors such as Avaya, Cisco, Five9, and Genesys, with a new intuitive desktop for managing omni-channel experiences, a unified interface to set-up and modify workflows, and monitoring, reporting, and quality management for all channels.
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