Talk to an Advisor


Send an Email



Product Quick Facts

Industry Specialties
Consumer Brands, Customer Service / Call Centers
Works Best For
Enterprise Businesses, Mid Sized Businesses

About Brand Embassy

Brand Embassy helps 100+ enterprise companies like T-Mobile, GE Money, and Samsung provide excellent customer service for today’s impatient social customers. By unifying all digital customer service channels into one Social Customer Ecosystem, Brand Embassy helps you be loved by your customers. 

Brand Embassy is the omnichannel customer excellence platform that helps enterprise businesses with customer acquisition and retention. Combining your social interactions into a single platform helps you provide quality, efficient, and friendly customer service at scale. Brand Embassy uses smart business rules to automatically prioritize incoming requests based on post and customer influence, and routes them to the appropriate customer service agent, meaning no communications fall through the cracks, and everyone is routed to the agent best equipped to solve their problem. In addition to combining your social interactions, Brand Embassy also helps you manage your to-do list, build and maintain a knowledge base for your customers or agents to use, and enables real-time collaboration across your customer-facing processes. Additionally, there are a myriad of reporting options for customer interactions and service key performance indicators, insights reports, and a predictive staffing scheduler. Lastly, you can even use Brand Embassy to schedule social posts on Facebook or Twitter and monitor keywords or brand mentions, allowing you to use a single program where many companies require 2-3 or more. 

We recommend Brand Embassy to any-sized company having difficulty scaling their social interactions and customer management. It’s especially useful to larger companies that may have hundreds or thousands of customer interactions each day. Not sure if Brand Embassy is the right tool for your business? Call, click, or email to speak with an unbiased Technology Advisor for a no-cost, no-obligation assessment of your unique needs. 


Alternatives to Brand Embassy

Learn more about other CRM software by exploring the following products, or review specific types of CRM software including real estate CRM software, CRM software for small businesses, financial services CRM software, and social CRM software.

1 Freshsales

Visit website

Freshsales is a full-fledged sales force automation solution for sales teams. It provides everything a salesperson needs to- attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, Freshsales empowers sales teams with more time for selling by automating the sales process and increases efficiency and productivity in their daily activities.

Learn more about Freshsales

2 Zendesk Sell

Visit website

Zendesk Sell is sales CRM software that helps you close more deals. This sales platform tracks all your customer interactions in one unified interface. It's quick to implement and easy to use: 70% of companies are able to get Sell up and running in 7 days or less. Your teams will be able to focus on selling not admin work and can spend less time on data entry. 80% of customers agree that Zendesk has made their teams more efficient.

Learn more about Zendesk Sell

3 Kintone

Visit website

Kintone’s no-code platform lets sales teams easily build a custom CRM to track prospect data, task handoffs, and pipeline insights in one central place. Create database apps outfitted with the unique information you need to know about your prospects–and then connect those apps with customizable workflows that let you assign and track those future customers from lead capture to close. Over 23,000 companies trust Kintone to achieve their business goals.

Learn more about Kintone

(Last updated on by )

Compare Brand Embassy to other CRM solutions