Product Quick Facts
About Brand Embassy
Brand Embassy helps 100+ enterprise companies like T-Mobile, GE Money, and Samsung provide excellent customer service for today’s impatient social customers. By unifying all digital customer service channels into one Social Customer Ecosystem, Brand Embassy helps you be loved by your customers.
Brand Embassy is the omnichannel customer excellence platform that helps enterprise businesses with customer acquisition and retention. Combining your social interactions into a single platform helps you provide quality, efficient, and friendly customer service at scale. Brand Embassy uses smart business rules to automatically prioritize incoming requests based on post and customer influence, and routes them to the appropriate customer service agent, meaning no communications fall through the cracks, and everyone is routed to the agent best equipped to solve their problem. In addition to combining your social interactions, Brand Embassy also helps you manage your to-do list, build and maintain a knowledge base for your customers or agents to use, and enables real-time collaboration across your customer-facing processes. Additionally, there are a myriad of reporting options for customer interactions and service key performance indicators, insights reports, and a predictive staffing scheduler. Lastly, you can even use Brand Embassy to schedule social posts on Facebook or Twitter and monitor keywords or brand mentions, allowing you to use a single program where many companies require 2-3 or more.
We recommend Brand Embassy to any-sized company having difficulty scaling their social interactions and customer management. It’s especially useful to larger companies that may have hundreds or thousands of customer interactions each day. Not sure if Brand Embassy is the right tool for your business? Call, click, or email to speak with an unbiased Technology Advisor for a no-cost, no-obligation assessment of your unique needs.
(Last updated on 05/05/2016 by Mary Houston Coker)