BigChange product overview
BigChange is a complete field service management platform that empowers businesses to win more work, take control of their operations, and deliver winning customer experiences. The software liberates companies from inefficient paper-based processes and the complexity of multiple technology systems.
Specializing in job scheduling, vehicle tracking, and customer relationship management (CRM), BigChange offers an all-in-one system for the office-based and mobile workforce. It unites CRM, job scheduling, live tracking, field resource management, financial management, and business intelligence in a straightforward platform. It allows field service businesses to have better day-to-day operations, financial performance, and customer reputation.
Pros of BigChange
- The platform’s driver behavior alerts and reports let businesses reduce energy consumption by notifying drivers of idling, speeding, and harsh acceleration.
- With interactive job sheets, engineers can make notes and updates on job progress, as well as log completion, travel times, and parts requests on the go.
Cons of BigChange
- According to users, setting up the software is cumbersome and time-consuming.
Breakdown of core features
Customer relationship management
BigChange’s fully integrated field service CRM and self-serve portal boost customer win rates and puts clients in control by giving them a user-friendly website to book and manage appointments. Organizations can grow customer relationships by equipping sales teams with a 360˚ view of each account, live opportunities, and pipeline data. Additionally, teams can react faster to new prospects with automated quote and proposal templates.
Field service management
Businesses can get the right workers to the job at the right time based on location, traffic information, vehicle types, skill sets, and job type with BigChange. The software reduces mileage and lets field service teams complete more jobs with efficient routing. It streamlines operations and shows the team’s progress in real-time.
Vehicle and asset management
BigChange enables managers to keep every vehicle in view with 60-second updates via hard-wired or plug-and-go tracking. It ensures compliance with a record archive of up to seven years for an on-demand audit trail. Moreover, the platform safeguards company vehicles and reputation with data that helps workers drive better.
The job scheduling feature allows field service companies to increase capacity to accomplish more jobs and reduce operational costs by intelligently allocating teams, assets, and vehicles to new work orders and appointments. Businesses can optimize resources and respond quickly to new opportunities. BigChange lets organizations book new and recurring jobs based on customer availability. Alternatively, clients can manage their appointments via the online customer booking system.
(Last updated on 09/08/2022 by Liz Laurente-Ticong)