Barracuda RMMProduct Overview
Barracuda RMM product overview
Barracuda RMM is a remote monitoring and management (RMM) platform that enables Managed Service Providers (MSPs) to assess customers’ networks, deliver multi-layered security, and monitor anomalies. It also includes security assessments, task automation, patch management, and detailed reporting.
Barracuda RMM brings a built-in security assessment tool that lets IT administrators recover data in the event of an attack. It is a single, turnkey solution available on-premises or in the cloud. The software empowers IT administrators to create security services that small-and-medium-sized businesses need in today’s cyberthreat landscape.
Pros of Barracuda RMM
- It allows users to schedule and automate routine tasks and remediate issues with over 200 pre-built scripts.
- It has a built-in security assessment tool that lets MSPs assess customers’ networks and recommend suitable services.
Cons of Barracuda RMM
- Some users encounter issues with the software’s Patch Management features.
Breakdown of core features
Barracuda RMM allows IT admins to identify vulnerabilities, recommend solutions and services, and demonstrate how they keep clients safe. Its Site Security Assessment is a business enablement tool that makes it easy to uncover new sales opportunities from customers. The assessment measures security posture for SMB sites by analyzing patch and password management, antivirus status, and network security levels. Users can review assessment outputs periodically to track security history and improvement over time.
With a built-in service plan feature, Barracuda RMM enables teams to onboard new customers, assign policies and alerts, and automate remediation actions. The software delivers a remote IT support tool that lets users resolve customer tickets without traveling to their site. Furthermore, it is integrated with Barracuda MSP’s security stack, streamlining security services delivery for MSPs.
MSPs can illustrate their contributions, provide transparency, and identify areas for improvement with over 150 brandable, customizable reports from Baraccuda RMM. Additionally, the platform’s remote IT Support functionality expedites prompt resolution of customer issues from anywhere, while PSA ticketing capabilities ensure tracking and reporting on customer tickets. Collectively, this lays a solid foundation for enhanced relationships and business growth.
(Last updated on 03/08/2022 by Liz Laurente-Ticong)