AutoRaptor product overview
AutoRaptor is a CRM solution designed specifically for automotive dealerships. It focuses on developing solutions to manage a high volume of leads, streamline the sales process, hold teams accountable, and increase sales.
AutoRaptor allows dealerships to implement an effective sales process by capturing leads from all sources in one central location. The action plans put follow up tasks for the team, including automated emails and texts and manual tasks, such as calls. Automation ensures that all leads are handled. Email and text templates and click to call features help save time. The Schedule tracks appointments and tasks, allowing for focus and direction. AutoRaptor’s Priority feature highlights customers that are most interested in buying immediately so opportunities are not lost.
AutoRaptor provides management with Insights to spot red flags with leads, sales teams, and sources.The Snapshot look at monthly and daily lead flow along with historical trends allows you to see traffic flow, spot your advertising campaign successes or failures, and even guide staff scheduling that ensures customers are getting the best service. AutoRaptor’s Source Performance graph allows the weakest and strongest performing sources to be spotted for actionable direction each month.
AutoRaptor offers integrations with third-party vendors such as inventory providers, dealer management systems, vehicle history reports, and credit reporting to enhance the capabilities and value of the software. The software provides mobile apps such as VIN & license scanning for continued connection outside the office.
Pros of AutoRaptor
- AutoRaptor has an intuitive platform.
- The AutoRaptor Training and Support team has a record of responding to help tickets in minutes. Unlimited training is included in the subscription.
- The server has a high uptime rating, making AutoRaptor services accessible and functional to dealerships.
Cons of AutoRaptor
- AutoRaptor has limited integration options and customizations. Not all DMSs come with bi-directional capability. AutoRaptor does not have OEM certification with all major brands. Limitations with customizations can be a drawback for dealerships with more specialized workflows and staffing situations.
Breakdown of core features
AutoRaptor has features built for automotive businesses to initiate and maintain communication with customers.
AutoRaptor maximizes each rep’s efforts with the Round Robin feature, allowing equal and automatic assignment of leads. Search, sort, and filter websites, emails, texts, telephones, and referral leads all on one screen, with notifications on progress for reps and complete activity records for managers.
AutoRaptor integrates inventory, customer notes, and communication records right in the platform. It has rich communication and targeted sales campaigns via text, telephone, and email for increased sales. If a customer prefers text messages, the sales staff can reach out directly from their computers with customized messages, photos, and offers — and it’s all recorded in AutoRaptor. Send and receive emails to and from customers within the CRM platform. Centralize all email communication, create a customized template library, and track, measure, and manage all customer interactions.
AutoRaptor’s automation tools allow automated ongoing and routine communication that doesn’t need personal attention, while ensuring that outbound communication is correctly aligned with the customer. AutoRaptor templates ensure consistent messaging from team members across the entire business. Keep the team focused on high-probability leads and consistently responding to customers as they arrive in person, on your website, or on the phone. Make all communications visible and trackable for greater accountability and management efficiency.
(Last updated on 02/03/2021 by Liz Laurente-Ticong)