Product Quick Facts
About Aspect Via Customer Engagement Center
Aspect Via Customer Engagement Center is a cloud-based contact center software solution that provides an all-in-one platform for customer service. Aspect Via CEC covers all the customer service essentials, including omni-channel routing and self-service, proactive outreach, agent scheduling and empowerment, call recording, and reporting and analytics. All capabilities are delivered via an open SaaS architecture deployed in Amazon Web Services (AWS) data center locations.
Aspect Via CEC includes native interaction management, workforce optimization, and self-service capabilities. It also includes a common user interface for configuration and administration, and shared real-time and historical reporting. Aspect Via CEC has a “design once, deploy anywhere” architecture and tight integration with industry-leading applications. Team members can design a self-service application for one channel like and deploy it on another channel (SMS, social, mobile apps, etc.).
With Aspect Via CEC workforce management capabilities, omni-channel contact centers can ensure that accurately skilled employees are on staff at all times, even when interaction volumes vary. Aspect Via CEC recording and quality management capabilities offer contact centers both voice and desktop recording to capture and evaluate all customer interactions. Performance management within Aspect Via CEC is a contact center management and reporting tool used to collect, correlate, and display information relevant to each user’s role and responsibilities. Real time dashboards supply contact center and enterprise operations with up-to-the-minute actionable interaction management.
Not sure if Aspect Via is right for you? Use our Product Selection Tool to compare other call center software solutions. Have questions? Call one of our unbiased Technology Advisors for a free consultation.
(Last updated on 07/19/2017 by Russell Nanney)