Product Quick Facts
3CLogic is a leading provider of multi-channel (voice, email, text, chat, social media) cloud contact center solutions, designed to help organizations streamline their communications initiatives (sales, telemarketing, customer service, support, collections, appointment setting) in order to drive revenue and enhance the overall customer interaction, providing a truly seamless experience.
Combining the power of Amazon Web Services with its unique distributed architecture, 3CLogic offers its clients superior scalability and reliability at a cost that won’t break the bank. Seamless integrations can be built with other cloud-based systems, including existing solutions for CRM, customer service management, workforce management (WFM), and workforce optimization (WFO). In addition to traditional contact center features (i.e. multi-channel support, IVR, ACD, predictive dialer, QA, etc.) 3CLogic provides a powerful reporting framework with business analytics and a real-time scripting engine, allowing for increased agent efficiency, greater performance insights, and more effective agent coaching.
3CLogic is dedicated to providing each of its clients a superior customer service experience to meet and exceed their unique business goals. With highly capable teams managing client accounts, in-depth training and onboarding, and supporting day-to-day service requests, 3CLogic has supreme confidence that its clients will excel using its advanced telephony platform.
Want to find out more about 3CLogic or other call center software? Call, click, or email to speak with an unbiased Technology Advisor for a no-cost, no-obligation consultation on your unique requirements.
(Last updated on 05/09/2016 by Jonathan Ward)