December 17, 2014
Software Excellence Awards: Small Business CRM
We like to recognize excellence when we see it. We also like to help business make informed software decisions. ...
Posts Tagged:
CRM
November 25, 2014
4 Solutions with the Smartest CRM Analytics
Like Hansel and Gretel dropping breadcrumbs in the forest, consumers generate pieces of data with every digital action they take. An estimate from IBM suggests that consumers...
November 21, 2014
How to Negotiate a CRM Contract
For customer-centric organizations, customer relationship management (CRM) software is a high-stakes investment. They rely on their CRM to store and analyze data and to make...
November 14, 2014
Why Everyone’s Purchasing Cloud CRM
The buzz around cloud computing has generated a lot of empty language and speculation. It’s easy to be skeptical, especially if your business is married to an on-premise...
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November 3, 2014
Five Small Retail POS Systems with CRM Features
Larger corporations have been practicing customer relationship management (CRM) for years by using databases and CRM software in their service departments. Small retailers, on...
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October 29, 2014
Better Than a Compass: 4 Geolocation CRM Apps for Salespeople
Geolocation (essentially pinpointing an item or person's location) is still a new technology, but it’s already shaping the marketplace in far-reaching ways. Foursquare, one...
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October 20, 2014
Social CRM: A Marketing Lesson from Honey Bees
The traditional model of customer relationship management (CRM) presupposes interaction with customers on the company’s terms through a set of predetermined channels. But...
October 16, 2014
How to Encourage CRM Adoption Among Your Sales Force
The strength of a company’s sales force automation often depends on their ability to successfully train their employees in customer relationship management (CRM). ...
October 13, 2014
4 NonProfit CRMs That Help Increase Donor Retention
Nonprofits know maintaining donor relationships is key to their success, but repeat donations can be difficult to secure. Customer relationship management software (CRM) can...
October 10, 2014
5 CRM Solutions That Integrate with Microsoft Outlook
It’s easy to see why your sales representatives want to make Outlook their hub for managing customer relationships. They likely have it open all day, and for an email client...
October 2, 2014
Balancing Quality and Efficiency: CRM Add-Ons for Call Centers
Call centers are known for tracking every aspect of a phone rep's performance. Average handle time and hold time for calls are measured, along with the capture rate for...
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September 18, 2014
6 Cloud CRMs That Help Large Sales Teams Close Deals
For smaller organizations, employing a minimalist version of customer relationship management (CRM) software can work. Smaller companies generally receive less email, and have...