August 11, 2022

The ‘New’ Employee Experience: How IT and Technology Can Help

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One of the greatest challenges companies face right now lies in perfecting the formula to keep employees productive and engaged while navigating an upended workplace. Globalized and distributed teams require sophisticated and effective IT solutions to do their best work, and without these, many top-performing employees end up leaving for greener pastures.

Hybrid and remote work models have dominated work styles over the last few years, and employees now have higher expectations of the digital employee experience (DEX). DEX is no longer a perk — it’s a must-have for anyone hoping to retain and attract talent.

In addition to an excellent digital employee experience, companies must provide sophisticated, holistic IT solutions for their employees if they expect to meet expectations, fulfill HR (human resources) requirements, and reach productivity goals.

IT Strategies to Improve Employee Retention

IT is no longer relegated to the background but is at the forefront of every hybrid and remote employee’s work experience. Enhanced digital workspaces require innovative IT solutions to meet everyday business needs. Excellent IT solutions and strategies will only improve the employee’s digital experience.

When technology is outdated or insufficient, employees suffer. Insufficient tech causes an emotional strain on employees, hindering their productivity and making it unnecessarily difficult to simply do their jobs.

Lakeside Software’s recent Digital Workplace Productivity Report revealed that employees are really only working at 60% capacity due to IT disruptions and are losing almost one hour (54 minutes) of work time each day due to tech challenges. This costs companies millions of dollars in productivity annually.

The research also shows that 40% of tech issues go unreported, with employees attempting to troubleshoot the problems themselves. This places an undue burden upon employees, who shouldn’t have to spend precious work time fulfilling a job description that isn’t their own.

According to the study, companies willing to take action will retain the reported 14% of staff choosing to quit due to inadequate technology performance. This same tech makes employees 22% more productive on average.

Proactive tech and IT initiatives are imperative to any company looking to succeed in the modern digital age. But unfortunately, less than half of employees surveyed said they felt like their organization supported a strong digital culture that supported and enabled them to use the best technology infrastructure available.

In addition, there seems to be a disconnect between what IT executives think they are providing and what employees are experiencing. Nearly nine out of 10 IT executives surveyed said their firms provided what employees needed to work productively. However, more than one in five employees disagreed. This number rose to one in three in professional services, manufacturing, and insurance.

This striking disconnect between IT executives’ perceptions and their lived experiences greatly impacts business and employees’ perceptions of how workplace leaders support them. This is especially interesting as the research indicates that executives and employees agree that digital tools are essential factors in contributing to staff productivity. However, it still seems that they don’t see eye-to-eye on what’s being provided.

The direct business impacts of lagging IT initiatives cannot be denied. The future of work relies on successful IT initiatives and infrastructure. Business leaders must be proactive about IT efforts to keep up with the competition regarding ROI and talent acquisition and retention.

Proactive IT initiatives save time and money and decrease employees’ workplace frustrations. This means happier, more productive employees, which reduces turnover rates. High-performing tech is essential and creates an environment in which employees want to be a part.

Don’t Leave the Digital Employee Experience Behind

More than half of the employees surveyed stated the importance of DEX in their everyday work experience and said it should be a top priority for executives when making decisions for their business. Simply put, optimizing the employee’s digital experience is imperative to a healthy, happy work environment.

Optimizing DEX means investing in equipment that works, training that makes a difference, and proactive IT initiatives that resolve issues before they become huge hindrances. Businesses are still in the dark about how much a lack of DEX initiatives can cost them.

The research shows that 36% of employees have considered leaving their jobs due to a poor DEX. Since 91% of the American workforce now prefers hybrid and remote workstyles, we can only expect this trend to become the norm on a global scale. Any company that is not prioritizing DEX initiatives now will face considerable challenges in the future. Digital workspaces have never been more critical.

Advanced IT and DEX within your company are no longer bonuses but essentials to the everyday workforce. Companies seeking long-term success must adapt their tech stack and business strategies to match the necessity of these initiatives or risk being left behind as their competitors sweep up the best candidates — or worse, lose their current employees to these same competitors.


About the Author

Jason Coari, VP of product marketing & strategy at Lakeside Software is a B2B SaaS go-to-market executive with 20+ years of progressive international experience in the technology industry, orchestrating cross-functional collaboration across international borders. Coari has been recognized in the top 1% of SGI employees as a distinguished ‘Agent of Change.’