December 14, 2021

Kronos Private Cloud Outage May Last Weeks. This Is How Companies Can React Now.

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This article has been updated with new links to UKG communications on the outage.

Kronos Executive Vice President Bob Hughes released a statement on December 13, informing Kronos Private Cloud customers that service would be disrupted for several weeks due to a cybersecurity incident. Hughes said, “Given that it may take up to several weeks to restore system availability, we strongly recommend that you evaluate and implement alternative business continuity protocols related to the affected UKG solutions.” The affected tools include UKG Workforce Central, UKG TeleStaff, Healthcare Extensions, and Banking Scheduling Solutions. Customers with on-premises services are not affected.

The system outage is due to ransomware, and while it has not been confirmed, several outlets are speculating that it is linked to the Log4j Zero Day Exploit first reported on December 10. That vulnerability within the Apache Log4j 2 open source logging system has been linked to a growing tally of ransomware attacks.

The site hosing the original statement has gone down for maintenance, but a version of the email sent to customers was posted on Reddit, and UKG has set up a status update page for the outage.

A major pain for payroll officers

An outage of HR solutions that will last weeks could mean the lack of access to critical human resources data that ensures that the business runs and its employees are paid, including time tracking and scheduling software. And because the outage happened when many companies were running their payroll to pay out on December 15, payroll officers will be scrambling to restore time clock information that they lost access to. If the company has not backed up their HR data to a separate cloud or on-premise database, this could be a time-consuming and frustrating endeavor.

Also Read: Backup and Recovery: The Keys to Surviving Ransomware

Looking to the next few weeks without time tracking and scheduling software, companies will need to build work schedules and attempt to recreate much of the personal data stored for each employee, including time off requests, banking information, addresses, and contact information. 

How should Kronos Private Cloud customers react?

Many companies will resort to building schedules on paper or spreadsheets in the short term, but as Kronos pointed out in their statement, in order to get back to business as usual while also protecting private personal information, companies will need to implement one or more software systems to gather and store information. 

At minimum, companies will need:

While companies could implement a full-service HCM tool similar to Kronos, the length of time it would take to implement these tools, customize the software, and ensure full coverage for the entire enterprise can take months — and that’s with the careful planning and project management provided by a scheduled software implementation.

Companies reacting to a ransomware attack need to move quickly. Best-of-breed, standalone software with native integrations to other third-party HR software can patch up the gaping data hole left by Kronos. Bonus points if the software includes a self-service portal where employees can enter their data securely and privately, saving HR team data entry time that can be better used getting schedules back to normal.

Also Read: The best HRIS software

Compare top HR software options

1 Rippling

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Rippling is the first way for businesses to manage all of their HR, IT, and Finance — payroll, benefits, computers, apps, corporate cards, expenses, and more — in one unified workforce platform. By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes.

Learn more about Rippling

2 Paycor

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Paycor’s HR software modernizes every aspect of people management, which saves leaders time and gives them the powerful analytics they need to build winning teams. Paycor provides a full suite of HCM solutions with a single source of truth for employee data, so users never have to switch platforms, log-in to multiple systems, re-key data or open multiple spreadsheets. Everyday processes become simplified, allowing organizations to focus on their most important work.

Learn more about Paycor

3 GoCo

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GoCo is modern HR, benefits, and payroll, built for flexibility and ease-of-use in mind. Manage records, performance, time off, onboarding, benefits, and more all in one place. GoCo is a secure, compliant hub for sending, digitally signing, and organizing your sensitive HR documents and data. Unlike other HRIS platforms, GoCo is built to be flexible enough to support existing processes, policies, and providers, so you don't have to change the way you work just to adopt a modern HR system.

Learn more about GoCo

4 intelliHR - Intelligent People Management

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Our strategic HR platform helps you create a culture based on continuous feedback, enables performance by empowering employees, and gives leaders real-time HR analytic insights like never before
- Centralize all employee data
- Seamlessly onboard new team members
- Automate and transform team performance processes
- Align, track and celebrate goals
- Develop culture with continuous employee feedback
- Customize engagement surveys and eNPS
- Self-service team details and compliance

Learn more about intelliHR - Intelligent People Management


Visit website Work OS is the flexible, no-code Human Resources software that allows HR managers to manage the entire employee lifecycle in one place. Track the recruitment process, onboard new employees with the help of pre-made templates, safely store personal information, plan team-building activities, and use automations to speed up and simplify all these workflows and many more.

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6 Leapsome

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CEOs and HR teams at forward-thinking companies (including Spotify, Northvolt, and Babbel) use Leapsome to create a continuous cycle of performance management and personalized learning that powers employee engagement and the success of their businesses.

As a people management platform, Leapsome combines tools for Goals & OKRs Management, Performance Reviews and 360s, Employee Learning & Onboarding, Employee Engagement Surveys, Feedback & Praise, and Meetings.

Learn more about Leapsome

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