Time tracking software enables workers to either passively or manually track their time spent on projects, tasks, and other deliverables. In the simplest form, it represents a digital version of traditional paper timesheets.
While many companies still rely on manual processes and spreadsheets to track time, these practices can be inaccurate and hard to scale. In addition to decreased revenue in billable hours, failure to accurately track time can lead to bad data, and reduce ability to make critical business decisions.
And, ironically, one of the biggest issues is that tracking your time takes time.
Time tracking systems automate the process, reduce human errors associated with monitoring labor and absences, and track productivity. In addition to enhanced performance management, below are a few ways time tracking tools benefit companies:
Still unsure if time tracking software is for you? You can benefit from this technology if your company:
Inaccurate time tracking leads to unnecessary overtime, bad planning, inaccurate estimates, exceeded budgets, incorrect payroll, or cancelled projects. With time tracking software, you can ensure your company has reliable, accurate data, which can help identify and eliminate problems early. Additionally, your employees won’t spend more time tracking hours and work than getting things done.
a time tracking system can help your company increase productivity, because business can see what processes or activities lead to wasted time. Many systems automatically tie hours to invoices and generate accurate bills based on a predetermined rate card.
At the core of every time tracking system is wide variety of ways to calculate and track time, including:
Additional time tracking software features include:
The best time tracking software provides an overview of of the office or workforce. In an ideal system, you can view who is currently working, the total number of hours worked that week, or what the most recent employee activity was. Managers can be alerted to employee messages, PTO requests, time overages, and tasks that need immediate attention. Reports can be easily generated and shared with customers, management, or executives.
Though many project management software vendors offer time tracking as a system feature, you may find you need a more powerful standalone system that is customizable to your processes. Conversely, if you need more help with projects or workforce management than the features above provide, consider a project management platform with strong time tracking capabilities.
Historically, time tracking systems were mostly used by large corporations that could afford the expensive costs, but today the cloud has made these services much more affordable. Cloud deployments offer a scalable solution that grows or shrinks with the company, and most modern systems are available via a subscription-based Software-as-a-Service (SaaS) model, so organizations needn’t worry about additional hardware or infrastructure. Let’s look at some of the additional considerations you may need to make when comparing time tracking software.
Time Tracking for Marketing, Sales, or Development Teams
Many businesses do not need a company-wide time tracking system. Your company may only wish to track employees that work with clients, or how long it takes for your programmers to debug a feature. Depending on your business or team needs, consider a solution that is tailored to your specific team.
Time Tracking for Project Managers
If you work with several clients on a variety of projects, then a system with project portfolio management is important. For project managers, the ability to accurately measure task time and use it to forecast future project estimates is an important feature. Since you work with multiple contractors and consultants, a system that tracks time in myriad ways is essential. Look for an end-to-end project management solution with strong time tracking capabilities, or a standalone time tracking software that integrates with your existing PM systems.
Time Tracking for HR / Payroll
Many time tracking vendors offer workforce management packages that include time and attendance, scheduling, absence management, human resources, payroll, talent management, and labor analytics. SMBs should look for employee time tracking software that automatically transfers data to your payroll system, a workforce-specific time tracking vendor, while larger companies should consider an end-to-end HR software suite that includes a time tracking module.
Time Tracking for Mobile Services
For companies with a mobile workforce, knowing where your employees are can help provide accurate technician arrival time to clients, which increases customer satisfaction. A time tracking vendor that integrates with your field service management software and provides GPS location tracking for jobs is necessary.
Time Tracking for Freelancers, Lawyers, or Accountants
Time tracking software is commonly used by professionals that bill by the hour, as it provides “proof” to clients of work done. If you’re a freelancer or very small firm, look for a time tracking solution that helps automatically generate invoices and create reports for clients. For lawyers or individuals that must meet strict legal regulations, consider a vendor that provides industry-specific time tracking software.
Time Tracking for the Enterprise
Time tracking software for large companies allows you to monitor employee productivity by recording computer and Internet usage. Many systems even allow you to block specific websites to increase productivity. Look for a system with a simple interface that anyone can use, and on that integrates with your company’s existing ERP software, as it can be used to complete timesheets and payroll.
Technology purchases must be driven by a business need, so gaining buy-in from leaders and stakeholders is a critical success factor for software approval and implementation. But creating executive buy-in is often one of the most challenging portions of software adoption.
In order to get your software purchase approved, you’ll need to include data in the decision-making process. Be sure to present industry research and relevant case studies, like the one below, when presenting your case. Leaders strive to make data-driven decisions, and in the case of time-tracking software, the company’s lack of relevant information should be considered a red flag.
Consider tailoring your appeal to address the concerns of each member of the C-suite, so they can see the benefits of time tracking software. Below are some talking points to get you started:
Your chief financial officer is highly invested in understanding the costs of your company’s products and services. Time tracking provides clear data that shows where resources are allocated, and which projects or initiatives aren’t profitable. Time tracking tools can show you more than how much time was put into a project, they can provide transparency so you know when people are working on the wrong things.
For example, imagine your developers are backlogged and keep falling behind on tasks. You assume they are overworked, so you plan to hire an additional programmer. However, time tracking solutions would show you that your developers are getting roped into IT and customer support, and actually spending a disproportionate amount of time on those tasks. Time tracking software shows you that important tasks are being done, but by the wrong person. So rather than hire another developer, you make a decision based on data to hire additional customer or tech support, so that the programmers can spend their time on high level work.
Your IT department is there to help the company scout and apply useful technologies that improve existing processes. By consulting your CIO early in the process, they can help determine if time tracking software supports the company’s 3-5 year growth plan, and create a short list of viable vendors. Whether you’re replacing a manual or existing system, you’ll need to outline where the current process is failing and needs improvement, and how a replacement time tracking system can be used to help the company gain a competitive edge. It’s important to involve IT early, because in the end they will implement the solution. Discussing the new software’s benefits, security, available integrations, cost, and necessary infrastructure upfront will save time later down the road. Plus, if you suggest a viable technology plan that’s already backed by the CIO, then you will have a stronger case to sell to other executives.
At a high level, your company leader is concerned about critical workforce factors that affect the organization’s success. Time tracking software provides the transparency, analytics, and dashboards that a CEO needs to instantly see availability, utilization, and overhead. In addition to streamlining processes and achieving greater efficiency, time tracking software can keep the company stay competitive by helping to track and manage remote, global, and contract workers, as well as ensure compliance with labor laws. Lastly, time tracking software helps the CEO identify critical skill gaps. Work data can be used to pinpoint where an employee needs help or doesn’t have the skills necessary to work at a productive pace, which opens opportunities for skill development and in turn, builds a more talented workforce.
Fujitsu is a multinational information technology equipment and services company headquartered in Tokyo, Japan. With approximately 186,000 employees supporting customers in more than 70 countries, Fujitsu is the world's third-largest IT services provider measured by revenue.
To keep track of billable hours, expenses, and project timelines, Fujitsu developed an internal time and expense tracking system. The application was a mix of spreadsheets, Excel, manual forms, and email. Two files were completed by each employee and archived by the personnel department. The forms contained working hours, holidays and sick time, and overtime for each day of the month, as well as a project log of activities during the month.
Both users and administrators that didn’t have checks and balances in place for the form made errors or did not complete the form, which created inaccuracy when preparing effort estimates and comparing actual costs. This process was painful, time-consuming, and costly. Additionally, the internally-created time tracking solution wasn’t scalable, so it could not fulfill the company's growing needs.
When Fujitsu saw the enormous backlog of forms that came from each of their offices, they realized it was time for a better solution. Fujitsu needed to provide clients with reports on estimated completion times, total project hours, and project costs. This required records to be accurate when preparing estimates on a project for their client, a time and expense tracking solution that would provide complete visibility into projects, and a system that was easy to use by tech savvy and novice users alike.
After a free trial, Fujitsu selected Replicon since they were easy-to-use, easy to administer, and fully supported. The fact that they were flexible was a bonus:
"Since Replicon is very user-friendly and consolidates time entry towards projects as well as holidays, sick time, etc., our people are happier to enter time. With this system you can really measure the efficiency of our people and we can also measure the accuracy we achieve in our effort estimates. By finely measuring the various activities for each project we can adjust our estimates model, finally making estimates that make sense.” -Nicola Zarrilli, Fujitsu Services
Replicon is one of the top time tracking software on the market and can be used to bill clients, improve project forecasting, and manage employee time and attendance. It was the best software to meet the needs of Fujitsu, but another vendor may be best for your company’s unique needs. Browse more options by using our Time Tracking Product Selection Tool.
PM vendors with strong time tracking functionality:
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If you’re curious about any of the time tracking products or features listed in this guide, we’d love to talk to you. Call one of our in-house specialists for a free consultation, or use the Product Selection Tool on our website to get a personalized recommendation.