Product Quick Facts
ServiceChannel is a comprehensive, flexible and customizable suite of service automation SaaS (Software as a Service) that provides facilities managers with a single platform to source, procure, manage, and pay for repair and maintenance services from commercial contractors across their enterprise. ServiceChannel enables managers to deliver unprecedented transparency and data-driven analytics of service quality across all trades, locations, and contractors, without outsourcing or investing in new infrastructure. ServiceChannel helps optimize transactions and save money. All activities are managed from a single dashboard. Complete training of teams is included in the solution, so that enterprises can realize the full benefit of the solution.
ServiceChannel includes include solutions for contractor management, service automation, analytics and business intelligence, and financial management. ServiceChannel Service Automation helps keep external contractors accountable for work they have performed or have agreed to perform and most importantly, provides unbiased, independent data on third-party contractor performance. It enables low-cost capture, credentialing, and monitoring of critical contractor data, validates work performed in the field, manages risk, manages all planned and on-demand service requests, and proposals and invoices across all trades, categories, and locations. The analytics feature allows users to control spending and increase the quality of service through the use of a real-time reporting and management dashboard for operational and strategic facilities data across all transactions, locations, trades, and contractors. The financial management feature reduces remittance costs and allows more efficient payment cycles and greater discount capture. Additional modules can be added on for more functionality, including supply manager, site audit manager, payment management and functionalities, and custom and premium analytics modules.
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(Last updated on 06/02/2017)