Product Quick Facts
PlayVox is a Software-as-a-Service (SaaS) company that focuses on providing gamified workforce optimization software specifically designed for service, sales, and support contact centers. Working with companies like Groupon and Telefonica, PlayVox is able to reduce agent training costs and help maximize sales and service performance.
PlayVox integrates agent performance management with social collaboration solutions in order to improve agent productivity and engagement. Gamified training and social collaboration solutions turn data into actionable and easy to understand information. To use PlayVox technology, a user needs to simply select the data to measure from the sales, service, or support software systems. PlayVox supports many different data sources, including Salesforce, Five9, and Zendesk. Using this data, PlayVox will gain insights about agents’ performance and areas that need improvement. Managers can then take action to coach, motivate, reward, or send messages to the agents based on their performance. This instant communication allows for faster feedback to agents through easy-to-understand gamified individual and team performance reports, which, in turn, allow agents to make corrections to sales techniques quickly.
Through a partnership with Zendesk, PlayVox has created a user-friendly app for the next generation of service, sales, and support professionals. Using PlayVox’s workforce optimization software, companies are able to easily understand today’s changing and demanding workforce, where user experience is the key factor driving employee productivity and performance. Offering faster feedback to agents through the use of PlayVox software enables the next generation of sales professionals to reach their marketing goals with efficiency. Together with Zendesk, PlayVox simplifies and enhances agent performance and training management.
Not sure if PlayVox fits your needs? See other call center software solutions, or call, click, or email to speak with an unbiased Technology Advisor for a no-cost, no-obligation consultation on your unique requirements.
(Last updated on 09/29/2016)