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Product Quick Facts
Industry Specialties
Computer and Technology, Customer Service / Call Centers, Hospitality / Entertainment / Travel, Field Services / Maintenance, Government / Public Administration, Marketing / Public Relations, Media and Publishing, Non-Profit / Public Sector, Retail and Wholesale
Pricing
Average
Works Best For
Mid Sized Businesses, Small Sized Businesses

Features

Integrates With

  • Gmail
View More Attributes  

About Deskun

Deskun is a multichannel helpdesk system. It is a Google Chrome extension that enables to combine multiple communication channels and process customer requests inside Gmail interface. The channels available are as follows: Live chat on a website, Messengers: Facebook, Twitter, Telegram, Viber, Skype and VK.com, and any e-mail

With Deskun, it is possible to add a live chat widget to a website, customize its appearance, position on the page and welcome message for customers. Messages from live chat are processed inside familiar Gmail interface. To effectively communicate with clients via live chat, Deskun has customizable message templates, internal notes, sound notifications and much more. Also, based on the chat dialog, support agents can create tickets – tasks for other employees.

Deskun brings together the most popular instant messengers, so businesses will not miss a single message from customers. Communities on Facebook, Twitter accounts, Telegram, Viber and Skype bots – all these channels can be added to Deskun in a few clicks. All incoming messages are also processed inside Gmail interface.

Also, Deskun enabled to use any e-mail address for customer support. There are such handy features as automatic reply, common e-mail address for agents, behind-the-scenes collaboration with notes, collision detection, e-mail tracking and much more.

New Deskun users are given a free trial period of 21 days, during which one can test out all the features without restrictions, and understand how many agents ($2.99 per month) and channels ($1.99 per month) will be required for business. One support agent and one channel are available for free forever.

Also, Deskun provides additional options for productive work in Gmail: mailtracking, send later, message templates and email snooze. These functions are available to all users for free and without limitations.

Not sure if Deskun is right for you? Use our Product Selection Tool to compare other IT software solutions. Have questions? Call one of our unbiased Technology Advisors for a free consultation.

(Last updated on 07/03/2017)

Screenshots


Deskun-Reviews-31Deskun-Reviews-21Deskun-Reviews-11

Deskun User Reviews

Average User Rating

5 star:
2
4 star:
0
3 star:
0
2 star:
0
1 star:
0

Do you use this product?

Share your insight by leaving a review


Jackie A.

Self Employed


Helpful task management tool

Overall
Ease of Use
Functionality
Price
Support
Reviewed on May 22, 2017

What do you like best about this product?

Seamless Gmail integration, it’s very easy to use for personal project management. Great Gmail features – snooze and templates.

What could be improved about this product?

I’d add read receipts, and mobile version.

What was your main concern about buying this software?

I was looking for a free software to manage my projects, Deskun isn’t free.

What business problems are you solving? What benefits have you seen?

I use Deskun for personal project management. As a freelancer, I participate in several projects and need to keep track of everything in one place. So the main advantage is that Deskun allows creating separate folders for different projects and move tasks from one to another.

How likely would you be to recommend this software to a friend or colleague?

8/10

Stanislav N.

Salvador Travel


Good helpdesk software

Overall5
Ease of Use
Functionality
Price
Support
5 Reviewed on May 22, 2017

What do you like best about this product?

The major benefit is probably the price. We’ve compared several products like Deskun, it’s price appears to be the lowest on the market. Also, the support team answer very quickly and resolve all emerging issues.

What could be improved about this product?

There’s definitely a lack of the mobile app. Also, we’d like it to work not only in Google Chrome but in other browsers too.

What was your main concern about buying this software?

We had a little concern about privacy because Deskun works with our Gmail.

What business problems are you solving? What benefits have you seen?

We use Deskun for customer support. For our support team, it’s natural and easy to work with requests inside Gmail interface. And as for our customers, it’s easy for them to get help, there no need to register on support portals etc.

How likely would you be to recommend this software to a friend or colleague?

7/10

Do you use this product?

Share your insight by leaving a review.


Product Quick Facts
Industry Specialties
Computer and Technology, Customer Service / Call Centers, Hospitality / Entertainment / Travel, Field Services / Maintenance, Government / Public Administration, Marketing / Public Relations, Media and Publishing, Non-Profit / Public Sector, Retail and Wholesale
Pricing
Average
Works Best For
Mid Sized Businesses, Small Sized Businesses

Screenshots


Deskun-Reviews-31Deskun-Reviews-21Deskun-Reviews-11