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Product Quick Facts
Industry Specialties
Computer and Technology, Customer Service / Call Centers, Hospitality / Entertainment / Travel, Field Services / Maintenance, Government / Public Administration, Marketing / Public Relations, Media and Publishing, Non-Profit / Public Sector, Retail and Wholesale
Pricing
Average
Works Best For
Mid Sized Businesses, Small Sized Businesses

Features

Integrates With

  • Gmail
View More Attributes  

About Deskun

Deskun is cloud-based help desk and task management software that works within the Gmail interface to create a customized solution for businesses.  Deskun is a ticket system inside Gmail and G Suite that allows users to enhance the interface and customize it according to company needs. Deskun can be used as a help desk for companies that use email for customer support, or as a task management solution.

Adding new properties, tickets, projects, and queues, Deskun uses slight changes to the Gmail user interface to create a customized solution for businesses. Deskun is targeted at small businesses, startups, freelancers, and medium-sized companies in different industries that have a stable flow of incoming inquiries.

Key features for customer support are auto replies, delegation, message templates, mail tracking, notes for internal collaboration, and ticket lock for collision detection. Help desk tickets can be assigned to responsible support agents automatically, or manually, and action history ensures full transparency. With Deskun, users can create separate queues for specific customer requests, and sort requests with filters.

Key features for task management are delegation, deadlines, checklists, ticket history, and send later feature for scheduling reports. For task management, users create checklists (subtasks) with deadlines, statuses, priorities, and assign responsibility for each step. Once a task is set, managers can view timestamps on viewing, changes, shifts in priority, and deadline completion. 

Not sure if Deskun is right for you? Use our Product Selection Tool to compare other IT software solutions. Have questions? Call one of our unbiased Technology Advisors for a free consultation.

(Last updated on 05/19/2017)

Screenshots


Deskun-Reviews-31Deskun-Reviews-21Deskun-Reviews-11

Deskun User Reviews

Average User Rating

5 star:
2
4 star:
0
3 star:
0
2 star:
0
1 star:
0

Do you use this product?

Share your insight by leaving a review


Jackie A.

Self Employed


Helpful task management tool

Overall
Ease of Use
Functionality
Price
Support
Reviewed on May 22, 2017

What do you like best about this product?

Seamless Gmail integration, it’s very easy to use for personal project management. Great Gmail features – snooze and templates.

What could be improved about this product?

I’d add read receipts, and mobile version.

What was your main concern about buying this software?

I was looking for a free software to manage my projects, Deskun isn’t free.

What business problems are you solving? What benefits have you seen?

I use Deskun for personal project management. As a freelancer, I participate in several projects and need to keep track of everything in one place. So the main advantage is that Deskun allows creating separate folders for different projects and move tasks from one to another.

How likely would you be to recommend this software to a friend or colleague?

8/10

Stanislav N.

Salvador Travel


Good helpdesk software

Overall5
Ease of Use
Functionality
Price
Support
5 Reviewed on May 22, 2017

What do you like best about this product?

The major benefit is probably the price. We’ve compared several products like Deskun, it’s price appears to be the lowest on the market. Also, the support team answer very quickly and resolve all emerging issues.

What could be improved about this product?

There’s definitely a lack of the mobile app. Also, we’d like it to work not only in Google Chrome but in other browsers too.

What was your main concern about buying this software?

We had a little concern about privacy because Deskun works with our Gmail.

What business problems are you solving? What benefits have you seen?

We use Deskun for customer support. For our support team, it’s natural and easy to work with requests inside Gmail interface. And as for our customers, it’s easy for them to get help, there no need to register on support portals etc.

How likely would you be to recommend this software to a friend or colleague?

7/10

Do you use this product?

Share your insight by leaving a review.


Product Quick Facts
Industry Specialties
Computer and Technology, Customer Service / Call Centers, Hospitality / Entertainment / Travel, Field Services / Maintenance, Government / Public Administration, Marketing / Public Relations, Media and Publishing, Non-Profit / Public Sector, Retail and Wholesale
Pricing
Average
Works Best For
Mid Sized Businesses, Small Sized Businesses

Screenshots


Deskun-Reviews-31Deskun-Reviews-21Deskun-Reviews-11