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- Industry Specialties
- Computer and Technology, Customer Service / Call Centers, Hospitality / Entertainment / Travel, Field Services / Maintenance, Government / Public Administration, Marketing / Public Relations, Media and Publishing, Non-Profit / Public Sector, Retail and Wholesale
- Works Best For
- Mid Sized Businesses, Small Sized Businesses
Deskun is a multichannel helpdesk system. It is a Google Chrome extension that enables to combine multiple communication channels and process customer requests inside Gmail interface. The channels available are as follows: Live chat on a website, Messengers: Facebook, Twitter, Telegram, Viber, Skype and VK.com, and any e-mail
With Deskun, it is possible to add a live chat widget to a website, customize its appearance, position on the page and welcome message for customers. Messages from live chat are processed inside familiar Gmail interface. To effectively communicate with clients via live chat, Deskun has customizable message templates, internal notes, sound notifications and much more. Also, based on the chat dialog, support agents can create tickets – tasks for other employees.
Deskun brings together the most popular instant messengers, so businesses will not miss a single message from customers. Communities on Facebook, Twitter accounts, Telegram, Viber and Skype bots – all these channels can be added to Deskun in a few clicks. All incoming messages are also processed inside Gmail interface.
Also, Deskun enabled to use any e-mail address for customer support. There are such handy features as automatic reply, common e-mail address for agents, behind-the-scenes collaboration with notes, collision detection, e-mail tracking and much more.
New Deskun users are given a free trial period of 21 days, during which one can test out all the features without restrictions, and understand how many agents ($2.99 per month) and channels ($1.99 per month) will be required for business. One support agent and one channel are available for free forever.
Also, Deskun provides additional options for productive work in Gmail: mailtracking, send later, message templates and email snooze. These functions are available to all users for free and without limitations.
Not sure if Deskun is right for you? Use our Product Selection Tool to compare other IT software solutions. Have questions? Call one of our unbiased Technology Advisors for a free consultation.
(Last updated on 07/03/2017)
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