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Corvisa provides businesses with a single source for cloud communications services, including business phone systems, connectivity services, and contact center software. With carrier-class network reliability and Service Level Agreement (SLA) guaranteed 99.99 percent availability, Corvisa is dedicated to making cloud communications better for all its users.
Corvisa’s contact center suite, CorvisaOne, is a cloud-based system for inbound and outbound communications. By combining Interactive Voice Response (IVR) menus with Automatic Call Distribution (ACD), CorvisaOne helps you establish skills-based call queues and adjust them on the fly depending on availability and volume. For outbound, CorvisaOne includes robust campaign management features with included automatic dialers that make it easy to design and implement multi-touch call plans that adapt based on lead behavior and progress through the buying cycle. It even can serve inbound requests from your website thanks to a live chat feature that offers both customer-to-agent and agent-to-agent chat that helps eliminate transfers and deliver quicker resolutions. Create custom workflows, call scripts, and more — CorvisaOne is extremely flexible and designed to work at any business; the system even offers pre-built integration with leading CRM and customer service platforms.
D&S Global Solutions, a financial recovery and management firm operating worldwide, was struggling to find a communications service provider that was reliable, as well as innovative and scalable. After an arduous search, D&S chose CorvisaOne to serve both their inbound and outbound needs. Following implementation, D&S reduced off-site storage expenses, enjoyed greater reliability with international customers, and streamlined their workflows thanks to seamless integration between CorvisaOne and D&S’s proprietary CRM and operations software.
Not sure if CorvisaOne is the best fit for your unique needs? Check out more options with our Customer Service Product Selection Tool, or if you’d prefer, call, click, or email to speak with an unbiased Technology Advisor for a no-cost, no-obligation consultation on CorvisaOne or similar systems.
(Last updated on 05/05/2016)
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