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Product Quick Facts

Pricing
Average
Works Best For
Mid Sized Businesses, Small Sized Businesses

About Commence

Founded in 1998, Commence Corporation is an industry leader in customer relationship management (CRM) software and business process automation solutions. Its solutions integrate people, processes, and technology into one comprehensive application to improve overall business performance.

Commence’s CRM includes comprehensive features for the three main applications of a CRM: marketing, customer service, and sales management. It seamlessly integrates with Google Maps, social media platforms, email, Windows and Mac OS operating systems, and various mobile devices. For sales management, Commence employs a centralized database that lists aggregated lead management information like account history, assigned sales representative, lead segment, and even a lead score based on a predefined criteria in the program. With Commence, sales teams are also afforded intuitive tools for tracking customer interactions, managing the sales funnel, and generating detailed sales forecast and performance reports. In addition, Commence features tools for managing service tickets and processing return materials. Its marketing automation capabilities include managing marketing campaigns, measuring campaign effectiveness and reach, and providing analytic reports. Commence equips customer service representatives with a quick access knowledge-base to make sure they have the information they need to answer frequently asked questions with confidence and depth.

QlikPower, a leader in the United Kingdom and Irish business intelligence markets, tested multiple CRMs before eventually choosing Commence for its robust suite of features and usability. After implementing Commence, QlikPower reported significant improvement in marketing, sales and customer support operations.

(Last updated on 03/03/2017)

Commence User Reviews

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Robert S.

Legal


Terrible....

Overall
Ease of Use
Functionality
Price
Support
Reviewed on August 12, 2017

What do you like best about this product?

I am obliged to say I have nothing good to say about this product.

What could be improved about this product?

I am nearly the first of Commence customers–30 years or so ago. Their customer service is the opposite of “world class,” in my view. I recently had a problem, was told that I had somehow failed to pay for a maintenance agreement last year, and it would therefore now cost me more than three times as much to have a maintenance agreement a year (forever)! This despite my three decades of having been a customer–and Commence’s having provided me with tech support after their purported deadline by the person they say provided me with the notice to renew maintenance! Please do yourself a favor; Stay away–choose virtually anything else! I’m not a tech, and I’m–obviously–not young, but just consider: If they treat me this way….

What was your main concern about buying this software?

I am not a tech. I was pushed into this software by a then Commence-affiliated tech just before I was leaving the country.

What business problems are you solving? What benefits have you seen?

Please see “What Could Be Improved” above. Calendar and database.

How likely would you be to recommend this software to a friend or colleague?

0/10

Do you use this product?

Share your insight by leaving a review.