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Product Quick Facts
Industry Specialties
Customer Service / Call Centers, Sales
Pricing
Average

About SuMo for Salesforce

SuMo for Salesforce, developed by CloudApps, is a motivation engine to increase customer, employee, and partner engagement. As an add-on product for the popular Salesforce customer relationship management (CRM) software, it cannot be implemented as a standalone solution.

CloudApps’ goal is to help its clients motivate and measure the behaviors that increase business performance. CloudApps’ products are used by over 250 global customers, including firms like LeasePlan, G4S, Pearsons, and Qlik.

SuMo for Salesforce combines the power of game mechanics with the art of behavioral science to help motivate employees, customers, and partners to do, share, and learn more. When used to motivate employees, such as sales, marketing, and customer service operations, SuMo for Salesforce drives teams to excel through improved CRM adoption, higher quality data inputs, and increased insight into individual users’ performance.

As a modular platform, companies can adopt as few or as many modules as desired, enabling truly custom solutions and pricing options. SuMo’s Baseline module helps managers create a CRM performance baseline from which they can more accurately measure improvement and other metrics. SuMo’s Pulse module combines SuMo’s innovative platform with behavioral science services and marketing collateral that teases out the business pains and key performance indicators (KPIs) companies most want to address, enabling management to better identify the correct game dynamics that will motivate desired behaviors. The SuMo for Communities module extends the program’s application from internal use by employees  to customers and partners as well, engaging both groups with your company on the Salesforce.com community platform. The SuMo TV module shares scores and updates in real-time, live in your office, letting companies broadcast their and employees’ successes on the big screen, tapping into users’ motivation to excel in front of their peers.

G4S, a security services firm, adopted SuMo for Salesforce and the SuMo Pulse module to increase CRM adoption and improve sales. Within a few short months, G4s saw the following results:

  • 60% increase in “Active” pipeline opportunities
  • 35% rise in contacts actively logged in to Salesforce.com
  • User adoption reached 98%
  • 86% increase in sales activity logging

These results show that SuMo for Salesforce is a powerful motivational tool for any company that already uses Salesforce and wants to increase CRM adoption, CRM usage, and company revenues. If you don’t use Salesforce, check out the other employee engagement, sales competition, and general gamification platforms we’ve profiled in the SmartAdvisor.

(Last updated on 03/21/2016)

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SuMo for Salesforce User Reviews

Average User Rating

5 star:
2
4 star:
0
3 star:
0
2 star:
0
1 star:
0

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Rida D.

Sustainit Solutions


Review

Overall
Ease of Use
Functionality
Price
Support
Reviewed on December 10, 2014

What do you like best about this product?

Very user friendly. Highly integrate-able.

What could be improved about this product?

Nothing that I can think of at the moment

What was your main concern about buying this software?

No concerns at the moment. Maybe price is usually an issue for CSR softwares but basically you pay what you ask for. Nothing more and nothing less.

What business problems are you solving? What benefits have you seen?

Data management and visualisation, tracking goals, connecting hundreds of users

How likely would you be to recommend this software to a friend or colleague?

10/10

Matt L.

Colangelo PR


Great Add-On Product!

Overall5
Ease of Use
Functionality
Price
Support
5 Reviewed on September 9, 2014

What do you like best about this product?

I think this add-on for Salesforce is a gamechanger. Definitely a great tool to increase CRM adoption and usage. I think the most useful functionality is employee engagement and would definitely recommend it.


Do you use this product?

Share your insight by leaving a review.


Product Quick Facts
Industry Specialties
Customer Service / Call Centers, Sales
Pricing
Average

Screenshots


SuMo-MBPSuMo-TVSuMo-Mobile-iPadSuMo-Mobile-iPhone

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