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Product Quick Facts

Industry Specialties
Computer and Technology
Pricing
Average
Works Best For
Any Sized Businesses

About BugReplay

BugReplay is a feedback and bug reporting tool in the form of a browser extension that creates a synchronized recording of a user’s actions, network traffic, JavaScript logs, and other environmental data. All network requests and responses are synced with the screencast, so a user can pinpoint where the problem occurred.

Users will also automatically receive environmental data about a bug reporter’s browser, OS, locale, date and time of the report, time zone, system memory, and other information. All headers and cookies are saved and displayed alongside the request, so web developers and customer support professionals no longer have to ask basic questions like, “Are your cookies enabled?” Screenshot sessions allow you to take unlimited screenshots in one session and edit them with the built-in image editor. BugReplay provides full report details both for video recordings and for screenshot sessions.

BugReplay currently integrates with JIRA, GitHub & Slack, with more on the way, and offers custom email integration that will send an email to any address after a report is created. Users can also share their reports with anyone by creating a shareable URL. The BugReplay dashboard lists all reports made so users can easily review reports submitted by anyone within the organization. 

Not sure BugReplay is right for your business? Use our Customer Service Product Selection Tool to compare other Customer Service solutions. Have questions? Call or email one of our unbiased Technology Advisers for a free consultation.

(Last updated on 04/07/2017)

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