CRM

CRM

‘CRM’, or customer relationship management, is usually a standalone software system,  however it can be included as a feature of various other systems, including enterprise resource planning (ERP) tools. ‘CRM’ as a feature is only included on systems that have a full-featured CRM included with their software, not just a few tools for customer management. 

‘CRM’, or customer relationship management, is usually a standalone software system,  however it can be included as a feature of various other systems, including enterprise resource planning (ERP) tools. ‘CRM’ as a feature is only included on systems that have a full-featured CRM included with their software, not just a few tools for customer management.