Contact Center

Contact Center

A contact center, usually a feature of customer relationship management (CRM) software, can also be found as a feature of various customer-centric software systems, including point-of-sale software. Software that includes a contact center usually provides a single interface for contact tracking and/or management across all mediums, including phone, email, fax, mail, etc. 

A contact center, usually a feature of customer relationship management (CRM) software, can also be found as a feature of various customer-centric software systems, including point-of-sale software. Software that includes a contact center usually provides a single interface for contact tracking and/or management across all mediums, including phone, email, fax, mail, etc. 

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