In this product spotlight Robert Tack, Pilat’s VP of Sales and Marketing, speaks with Technology Analyst Eric Perry. Tack shares how Pilat helps business start automating their HR processes, and provides his insight into the overall HR market.
When asked about what separates Pilat from other sales platforms, Tack said they approach all customer needs with an extensive understanding of HR processes. As Tack explains,
“we are a customizable software provider … for 20 years we have developed our own tool called HR pulse, which is a proprietary development platform. It houses a number of templates, which then customers can describe to us the functionality they want, and then we can quickly and easily develop a tool around the functionality that they want.”
Pilat serves the private and the public sector, and provide their solutions to large and small companies. Regarding best practices for their software, Tack explains that they often have to communicate with other systems. He adds,
“Potentially a customer has a system of record for all their employees. We need to pull that data from that system of record. Our expertise is the ability to understand those other tools, to understand the HR space, and understand the process they are trying to accomplish. Then provide them with options, and customizable solutions to say this is how we meet the entire need you have.”
Below are a few excerpts from the remainder of the conversation:
TA: Who is your ideal customer for Pilat?
Tack: “We support both private and public organizations. To give you some background information. We provide our solutions to small, medium, and large companies, and we support virtually every vertical market. A typical customer might be one that has never automated before, so they are new to the automation world. They need a company like us to help walk them through the first time they are automating something.
TA: Tell us about your pricing structure. How does it scale from customer to customer?
Tack: “I think it’s a typical SaaS pricing model. We try to provide the customer with the most flexibility in meeting their corporate needs. That means, basically, we have a set up date, so an implementation fee, that includes a set dollar figure that you pay for the first time you engage with us. It includes our entire team that’s working on the project, designing, developing and implementing that tool. Then we do tier to training, so we do all the administration training. That’s included in all the implementation. The second is the customer pays per employee per month. It’s a variable cost model, you only pay for the number of people that are on the system at any one time. The other is options, and that’s the customization piece. Our tool, in most cases, does 85 to 90 percent of what a customer needs, but it’s really that 15 to 10 percent of special unique features that would go into that customization fee. Lastly, I would say it’s modularized. That means that our performance and goal management is separate, our talent succession planning is a separate module. We can separate development, feedback, and we can put it all together too. We unbundled everything so everyone get specifically what they want, and then we can also integrate those seamlessly.”
TA: What’s a limitation of Pilat?
Tack: “I think the best way to understand it is to explain what we don’t do. We don’t do recruiting, we don’t do applicant tracking, we don’t do payroll, and we don’t do benefits administration. So that part of the HIRS or HCM pool of tools we don’t do. We made a conscious decision years ago to focus specifically on the HCM suite of tools dedicated to developing and improving workforce productivity.”
To find out more about Pilat’s capabilities or to receive a personalized product recommendation, check out the product selection tool at TechnologyAdvice.com.
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